Partnering Support Officer

Connexions Thames Valley; Southgate; On-site; GBP 25,000 - 34,000; Full time

Job summary

Connexions Thames Valley is seeking an experienced individual to join the North London Regional Property Team on a permanent basis. You will support Regional Repair Managers, Disrepair Manager, and Property Surveyors, coordinating with customers and contractors, updating systems, and maintaining excellent records.

The role suits someone with housing or repairs experience, strong organisation, and a customer-focused mindset, capable of following processes and ensuring compliance with legislation.

Qualifications

• Experience and track record with demonstrable use of spreadsheets, IT systems and other generic software.
• Natural curiosity for resolving problems and passion for helping customers.
• Commercial awareness and ability to interpret and follow business processes.
• Strong attention to detail, including identifying potential problems and ensuring compliance with relevant legislation.

Responsibilities

• Working with contractors and residents on responsive repairs (including Awaab’s Law), ensuring clear communication with all parties when booking and confirming appointments.
• Leading on keeping systems and records up to date and controlling data input for accuracy.
• Supporting repairs and service delivery teams in effectively managing works, diaries, and cases.
• Proactively assisting with general administration or telephone duties, ensuring all internal processes are followed and excellent customer service is provided.

Skills

Excellent communication

Spreadsheet proficiency

IT systems

Microsoft Office

Administrative skills

Customer service

Problem solving

Attention to detail

Tools

Microsoft Excel

IT systems

Generic software

Job description

We have an exciting permanent opportunity for an experienced individual to work in our North London Regional Property Team.

You will provide support to the Regional Repair Managers, Disrepair Manager, and Property Surveyors, helping contact customers, liaise with contractors, update business systems and ensure great record keeping is in place.

This is a role within a responsive repairs environment and the ideal candidate will be used to working in a housing, repairs, or similar environment where organisation is key.

What We’re Looking For

• An excellent communicator, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software.


• A natural curiosity for resolving problems and genuine passion for helping our customers.


• Commercial awareness and ability to interpret and follow businesses processes.


• Strong attention to detail, including identifying potential problems and good record keeping ensuring we document compliance with relevant legislation.

Duties will include but will not be limited to the following

• Working with contractors and residents on responsive repairs (including Awaab’s Law), ensuring clear communication with all parties when booking and confirming appointments.


• Leading on keeping systems and records up to date and to control the data input to ensure accuracy.


• Supporting repairs and service delivery teams in effectively managing works, diaries, and cases.


• Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion, and an excellent customer service is provided to all customers and stakeholders.

What You’ll Need To Succeed

• Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers


• Experience of analysing customer feedback to achieve service improvements


• Attention to detail and accuracy in reporting


• Experience of working with external stakeholders


• Experience of dealing with customers and responding to customer enquiries on the phone and in writing


• An experienced user of Microsoft Office and the ability to easily learn other IT packages


• Strong administrative skills and the ability to manage a varied and demanding workload


• Ability to work independently and use initiative to problem solve

What You Need To Do Now

If you're interested in this role, take a look at the attached Job Description for more details.