Property Services Advisor - 12-month secondment

JR United Kingdom; Worcester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A mutual organization is seeking a Property Services Advisor for a 12-month secondment in Worcester. This role involves managing property-related queries while ensuring a supportive environment for colleagues. Applicants should have customer service experience and the ability to work in a dynamic team focused on enhancing property performance.

Qualifications

• Experience in telephony-based customer service.
• Strong communication and IT skills.
• Ability to multitask and problem-solve effectively.

Responsibilities

• Serve as the first point of contact for property-related issues.
• Manage workflows and resolve property queries.
• Coordinate with engineering teams and third-party suppliers.

Skills

Customer service

Communication

IT literacy

Problem-solving

Tools

MS Office

Excel

Job description

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Property Services Advisor - 12-month secondment, Worcester

Client: Nationwide Building Society

Location: Worcester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all admin and retail properties and providing a suitable workplace environment for colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment, maintain our branch promise, and enhance the estate's look and feel.

The working hours are 35 hours per week, with shift patterns from Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, a rotational shift on Saturdays every 6 weeks from 08:00 – 15:30.

We offer hybrid working, with at least two days per week or 40% of working time at our Swindon, Northampton, or Bournemouth offices. Further details will be provided by your hiring manager.

You will work closely with the Property Services team to support colleagues across the estate, manage workflows, and find solutions for requests outside of usual processes.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage multiple workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors include:

• Feeling what customers feel
• Saying it straight
• Push for better
• Get it done

Showcasing these behaviors in your application is encouraged.

We are a mutual owned by our members, challenging the sector's status quo, sharing profits, and prioritizing customer needs. If you are inspired by fairer finances and making a positive impact, you are a good fit.

We value growth, recognition, and working for the greater good. Join us to be your best and contribute to our purpose-driven mission.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact everyone after the closing date.