Property Services Advisor - 12-month secondment

JR United Kingdom; Cheltenham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading mutual organization in Cheltenham seeks a Property Services Advisor to manage property-related inquiries and ensure customer satisfaction. This role involves handling phone calls, arranging engineer visits, and coordinating with internal teams and external suppliers. Ideal candidates will have strong customer service skills, IT literacy, and a problem-solving attitude, contributing to a collaborative workplace environment.

Qualifications

• Experience in telephony-based customer service is essential.
• Strong communication skills and IT literacy required.
• Ability to multitask and manage workflows effectively.

Responsibilities

• Act as the first point of contact for property-related issues.
• Manage workflows and coordinate with supply chain for repairs.
• Work in the Property Performance Centre to enhance workplace environment.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy

Multitasking

Resilience

Problem-solving

Tools

MS Office

Excel

Job description

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Client:

Nationwide Building Society

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks from 08:00 to 15:30.

We offer hybrid working, supporting both office presence and home working. You will spend at least two days per week, or 40% of your working time if part-time, based at our Swindon, Northampton, or Bournemouth office. Further details will be provided by your hiring manager.

You will handle phone calls, manage repairs, and ensure actions are taken by our supply chain. You’ll work closely with the Property Services team to support colleagues across the estate, managing workflows to meet timelines, and finding solutions outside of standard processes.

Key minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and problem-solving attitude

Our customer-first behaviors are:

• Feel what customers feel - Empathize and understand customer needs
• Say it straight - Communicate honestly and clearly
• Push for better - Challenge the status quo and seek improvement
• Get it done - Prioritize and deliver results

Demonstrate how these behaviors resonate with you in your application.

We are a purpose-driven, mutual organization owned by our members, committed to fairer finances and supporting our customers and communities.

If you’re inspired, passionate, and care about our customers, you’re one of us.

We value growth, recognize achievements, and work for the good of society. Our motto: Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

To apply, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact everyone after the closing date.