Property Services Advisor - 12-month secondment

JR United Kingdom; Coventry; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading organization is seeking a Property Services Advisor for a 12-month secondment in Coventry. In this role, you'll tackle property-related queries, manage cases, and work in a hybrid environment with a focus on customer-first behaviors. Join a purpose-driven team dedicated to improving workplace environments and enhancing service delivery.

Qualifications

• Telephony-based customer service experience required.
• Excellent communication skills necessary.
• Ability to manage multiple workflows and IT literacy essential.

Responsibilities

• Act as the first point of contact for property-related issues.
• Triage and log faults while arranging engineer visits.
• Case manage ongoing issues to resolution.

Skills

Customer service

Communication

IT literacy

Multitasking

Problem-solving

Tools

MS Office

Excel

Job description

Property Services Advisor - 12-month secondment, Coventry

Client: Nationwide Building Society

Location: Coventry, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday: 08:00 – 15:30, 09:00 – 16:30, 10:30 – 18:00, 11:30 – 19:00. Additionally, you will work on a rotational basis on Saturdays from 08:00 – 15:30 every 6 weeks.

We offer hybrid working, with at least two days per week or 40% of your time based at our Swindon, Northampton, or Bournemouth offices. Your hiring manager will provide further details.

You will handle phone calls, case manage repairs, and ensure actions are taken by our supply chain. You’ll work closely with the wider Property Services team to support colleagues across the estate, managing workflows to ensure timely progress and find solutions outside of standard processes.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage multiple workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors are:

• Feel what customers feel: Empathize and understand customer needs
• Say it straight: Be honest and clear in communication
• Push for better: Challenge the status quo and seek continuous improvement
• Get it done: Prioritize impactful actions and deliver results

Show how these behaviors resonate with you in your application.

We are a purpose-driven organization, owned by our members, committed to fairer finances, and focused on making a meaningful impact for our customers and communities.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.