Property Services Advisor - 12-month secondment

JR United Kingdom; Woking; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

As a Property Services Advisor for a leading client, you will manage property-related inquiries and ensure a customer-first approach. The role emphasizes efficient communication and problem-solving within a supportive environment, with hybrid working options available. This position is crucial for maintaining positive client relationships and enhancing service delivery across the estate.

Qualifications

• Minimum requirements for telephony-based customer service.
• Ability to multitask and manage multiple workflows is essential.
• A positive problem-solving attitude is crucial.

Responsibilities

• First point of contact for property-related issues.
• Manage workflows to ensure timely progress and solutions.
• Handle calls and case manage repairs.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy

Ability to multitask

Resilience and a positive problem-solving attitude

Tools

MS Office

Excel

Job description

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Property Services Advisor - 12-month secondment, Woking

Client:

Nationwide Building Society

Location:

Woking, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, which is responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday: 08:00 – 15:30, 09:00 – 16:30, 10:30 – 18:00, 11:30 – 19:00. Additionally, you will work on a rotational basis, including one Saturday every six weeks from 08:00 to 15:30.

We support hybrid working, with at least two days per week at our Swindon, Northampton, or Bournemouth office. Further details will be provided by your hiring manager.

You will handle calls, case manage repairs, and ensure actions are taken by our supply chain. You’ll work with the wider Property Services team to support colleagues across the estate, managing workflows to ensure timely progress and finding solutions outside of standard processes.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage multiple workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors include:

• Feel what customers feel - Empathize and understand customer needs
• Say it straight - Communicate honestly and clearly
• Push for better - Challenge the status quo and seek continuous improvement
• Get it done - Prioritize impactful actions and deliver results

Show how these behaviors resonate with you in your application.

We are a purpose-driven, customer-focused mutual organization committed to fairer finances and supporting our members and communities.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.