Property Services Advisor - 12-month secondment

JR United Kingdom; Wakefield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Property Services Advisor for a 12-month secondment in Wakefield. Responsibilities include managing property-related issues, providing solutions, and ensuring a comfortable environment for colleagues. This role involves hybrid working arrangements, with a strong focus on customer service excellence and support for the Property Performance Centre.

Qualifications

• Experience in a telephony-based customer service environment.
• Strong communication and IT skills including MS Office.
• Ability to multitask in a dynamic environment.

Responsibilities

• Manage property-related queries and cases.
• Provide support and solutions for repairs.
• Work alongside the Property Services team to meet deadlines.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy

Resilience

Problem-solving attitude

Job description

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Property Services Advisor - 12-month secondment, Wakefield

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Client:

Nationwide Building Society

Location:

Wakefield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, there is a rotational shift every 6 weeks working 08:00 – 15:30 on Saturdays.

We offer hybrid working, with at least two days per week or 40% of working time based at our Swindon, Northampton, or Bournemouth offices. Further details will be provided upon successful application.

Your responsibilities include answering calls, case managing repairs, and supporting our supply chain to ensure timely actions. You will work closely with the wider Property Services team to support colleagues across the estate, managing workflows to meet deadlines and finding solutions outside of standard processes.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors are:

• Feel what customers feel - Empathize with customers and understand their needs.
• Say it straight - Be honest, direct, and clear in communication.
• Push for better - Challenge the status quo and seek continuous improvement.
• Get it done - Prioritize impactful actions and take accountability.

Show how these behaviors resonate with you in your application.

We are a purpose-driven organization, owned by our members, challenging the financial sector status quo by sharing profits and prioritizing customer needs. If you are inspired by fairer finances and making a positive impact, you are a good fit.

We value growth, recognition, and working for the greater good. Our motto: Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.