Property Services Advisor - 12-month secondment

JR United Kingdom; Doncaster; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading organization is seeking a Property Services Advisor based in Doncaster for a 12-month secondment. The role involves managing property-related inquiries, triaging issues, and ensuring an effective resolution process while working in a hybrid environment. Ideal candidates have strong customer service experience and excellent communication skills, along with the ability to multitask effectively.

Qualifications

• Experience in a telephony-based customer service role is essential.
• Strong IT skills with proficiency in MS Office and Excel.
• Ability to effectively manage workflows and demonstrate resilience.

Responsibilities

• Act as the first point of contact for property-related issues.
• Log faults, arrange engineer visits, and case-manage solutions.
• Work collaboratively with supply chain and Property Services team.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy, including MS Office and Excel

Ability to multitask and manage multiple workflows

Resilience and problem-solving attitude

Job description

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Property Services Advisor - 12-month secondment, Doncaster

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Client:

Nationwide Building Society

Location:

Doncaster, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case-manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for both colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shifts Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks from 08:00 – 15:30.

We offer hybrid working, supporting in-office and home working, with at least two days per week based at our Swindon, Northampton, or Bournemouth office. Further details will be provided if your application is successful.

You will handle tasks from answering calls to managing repairs, ensuring actions are taken by our supply chain, and working closely with the wider Property Services team to support colleagues across the estate.

You will need to manage workflows, prioritize activities, and find solutions outside of standard processes, especially in the first six months as you learn about alternative solutions and suppliers.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage multiple workflows
• Resilience and problem-solving attitude

Our customer-first behaviors include:

• Feel what customers feel - Empathize with customers and understand their needs
• Say it straight - Communicate honestly and clearly
• Push for better - Challenge the status quo and seek continuous improvement
• Get it done - Prioritize impactful actions and deliver excellent outcomes

Show how these behaviors resonate with you in your application.

We are a purpose-driven organization, owned by our members, committed to fairer finances, and putting customers first. If you’re passionate about making a difference and caring about our customers, you’re one of us.

We value growth, recognize achievements, and work for the good of communities and society. Our motto: Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.