Property Services Advisor - 12-month secondment

JR United Kingdom; York; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading company in property services is seeking a Property Services Advisor for a 12-month secondment in York. The candidate will handle property-related queries, manage workloads, and be part of a team ensuring a safe environment for colleagues and members. The role includes hybrid working opportunities and requires strong customer service skills.

Qualifications

• Experience in telephony-based customer service is essential.
• Excellent communication skills are required.
• IT literacy, particularly in MS Office and Excel, is necessary.

Responsibilities

• Act as the first point of contact for property-related queries.
• Manage repairs through case management.
• Ensure workflows progress in a timely manner.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy

Ability to multitask

Resilience

Problem-solving attitude

Tools

MS Office

Excel

Job description

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Property Services Advisor - 12-month secondment, York

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Client:

Nationwide Building Society

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

As a Property Services Advisor, you will be the first point of contact for all property related issues. You’ll provide solutions to property related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for our colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns from Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks from 08:00 to 15:30.

We offer hybrid working, combining office and home working. You will spend at least two days per week at our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.

Your responsibilities include answering calls, case managing repairs, supporting the Property Services team, and managing workflows to ensure timely progress.

You will need to manage requests outside of standard processes and understand alternative solutions and suppliers within the first six months.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviours are:

• Feel what customers feel - Empathise and understand customer needs
• Say it straight - Communicate honestly and clearly
• Push for better - Challenge the status quo and seek improvement
• Get it done - Prioritise impact and deliver results

We encourage demonstrating these behaviours in your application.

At Nationwide, we are owned by our members, challenge the financial sector, and prioritize customer needs over profits. We value growth, recognition, and societal impact.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We respond to all applicants and will contact you after the closing date.