Property Services Advisor - 12-month secondment

JR United Kingdom; Lincoln; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading organization seeks a Property Services Advisor for a 12-month secondment in Lincoln. This role involves managing property-related queries and providing excellent customer service in a hybrid working environment. Ideal candidates will have telephony experience, strong communication skills, and a problem-solving attitude. If you're passionate about customer care and making a difference, apply now!

Qualifications

• Telephony-based customer service experience required.
• Excellent communication skills are a must.
• Proficient in MS Office, particularly Excel.

Responsibilities

• Serve as the first point of contact for property-related issues.
• Case manage ongoing issues and arrange engineer visits.
• Answer phone calls and manage workflows effectively.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literate, proficient in MS Office including Excel

Multitasking

Positive problem-solving approach

Job description

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Property Services Advisor - 12-month secondment, Lincoln

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Client:

Nationwide Building Society

Location:

Lincoln, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday: 08:00 – 15:30, 09:00 – 16:30, 10:30 – 18:00, 11:30 – 19:00. Additionally, you will work on a rotational basis on Saturdays from 08:00 – 15:30 every 6 weeks.

We offer hybrid working, supporting in-office collaboration and home working. You will spend at least two days per week, or 40% of your working time if part-time, based at either our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.

Your responsibilities include answering phone calls, case managing repairs, ensuring actions are taken by our supply chain, and working closely with the Property Services team to support colleagues across the estate.

You will manage workflows to ensure activities progress within timescales and find solutions for requests outside of standard processes. A key challenge will be understanding alternative solutions and suppliers in the first six months.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literate, proficient in MS Office including Excel
• Able to multitask and manage multiple workflows
• Resilient with a positive problem-solving approach

Our customer-first behaviors are:

• Feel what customers feel - Empathize and understand customer needs
• Say it straight - Be honest and clear in communication
• Push for better - Challenge the status quo and seek improvement
• Get it done - Prioritize impact and deliver outcomes

You can demonstrate how these behaviors resonate with you in your application.

We are a purpose-driven organization, owned by our members, challenging the financial sector status quo, sharing profits, and putting customer needs first.

If you’re inspired by fairer finances, passionate about making a difference, and care about our customers, you’re one of us.

We encourage growth and reward achievement. We value our team, celebrate successes, and work for the good of customers, communities, and society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

If interested, click the ‘Apply Now’ button, attach your CV, and answer a few questions. We will contact all applicants after the closing date.