Property Services Advisor - 12-month secondment

JR United Kingdom; Stockport; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

A leading company in property services is seeking a Property Services Advisor for a 12-month secondment in Stockport. This role involves being the first point of contact for property-related queries, managing repairs, and working with various teams to ensure a seamless property management process. With a focus on customer service and problem-solving, you will help maintain a safe and comfortable environment for colleagues and customers alike while enjoying hybrid working options.

Qualifications

• Minimum requirements include customer service experience.
• Excellent communication skills and IT literacy needed.
• Resilience and positive problem-solving attitude are essential.

Responsibilities

• First point of contact for property-related issues.
• Manage workflows and ensure timely completion of tasks.
• Work with the Property Services team to support colleagues.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy

Ability to multitask

Positive problem-solving attitude

Tools

MS Office

Excel

Job description

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Property Services Advisor - 12-month secondment, Stockport

Client: Nationwide Building Society

Location: Stockport, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, there is a rotational shift every 6 weeks working 08:00 – 15:30 on Saturdays.

We offer hybrid working, with at least two days per week based at our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.

You will handle tasks from answering calls to managing repairs, working closely with the Property Services team to support colleagues across the estate.

You’ll manage workflows to ensure activities are completed within timescales and find solutions outside of standard processes, understanding alternative solutions and suppliers within six months.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors include:

• Feel what customers feel
• Say it straight
• Push for better
• Get it done

Demonstrate how these behaviors resonate with you in your application. We are a purpose-driven organization committed to fairer finances, supporting our members, and making a positive impact.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.