Property Services Advisor - 12-month secondment

JR United Kingdom; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company based in Nottingham is seeking a Property Services Advisor for a 12-month secondment. The role involves addressing property-related issues, working within a team to ensure a safe and efficient environment, and providing excellent customer service. Candidates with telephony-based service experience and strong communication skills are encouraged to apply.

Qualifications

• Experience in telephony-based customer service is essential.
• Strong communication and IT skills, particularly in MS Office and Excel are required.

Responsibilities

• Serve as first point of contact for property-related issues.
• Arrange engineer visits and manage ongoing property issues.
• Prioritize workflows and handle various requests effectively.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy

Ability to multitask

Resilience

Tools

MS Office

Excel

Job description

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Property Services Advisor - 12-month secondment, Nottingham

Client: Nationwide Building Society

Location: Nottingham, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, there is a rotational shift on Saturdays every 6 weeks from 08:00 – 15:30.

We offer hybrid working, with at least two days per week or 40% of working time spent at our Swindon, Northampton, or Bournemouth offices. Further details will be provided upon successful application.

You will handle various workflows, prioritize activities, and find solutions for requests outside of standard processes. A key challenge in the first six months will be understanding alternative solutions and suppliers.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, especially MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and a positive problem-solving approach

Our customer-first behaviors include:

• Feel what customers feel
• Say it straight
• Push for better
• Get it done

Showcasing how these behaviors resonate with you can strengthen your application.

We are a mutual owned by our members, challenging the financial sector status quo, sharing profits, and prioritizing customer needs.

If inspired by fairer finances and making a difference, you are one of us.

We value growth, recognize achievements, and work for the good of customers and communities.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

To apply, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.