Property Services Advisor - 12-month secondment

JR United Kingdom; Colchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Property Services Advisor for a 12-month secondment in Colchester. This role involves handling property-related queries, managing workflows, and ensuring a positive environment for colleagues. The ideal candidate will possess customer service experience and strong communication skills.

Qualifications

• Minimum requirements include telephony-based customer service experience.
• Excellent communication skills are essential.
• IT literacy, including MS Office and Excel, is required.

Responsibilities

• Act as first point of contact for property-related issues.
• Manage workflows to ensure activities progress within timescales.
• Support the Property Services team in providing solutions.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy including MS Office and Excel

Multitasking and managing workflows

Resilience and positive problem-solving attitude

Job description

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Property Services Advisor - 12-month secondment, Colchester

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Client:

Nationwide Building Society

Location:

Colchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment for colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks.

We offer hybrid working, with at least two days per week based at our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.

Your responsibilities include answering calls, case managing repairs, and supporting the Property Services team to provide regional support, updates, and solutions to colleagues across the estate.

You will manage workflows to ensure activities progress within timescales and find solutions for requests outside of standard processes, understanding various suppliers and alternative solutions.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors include:

• Feel what customers feel
• Say it straight
• Push for better
• Get it done

Showcasing these behaviors in your application will strengthen it.

Nationwide is a mutual owned by its members, challenging the financial sector status quo, sharing profits, and prioritizing customer needs. If you are inspired by fairer finances, passionate about making an impact, and care about customers, you are one of us.

We value growth, recognize achievements, and work for the good of customers, communities, and society. Our purpose is to be Purpose-driven, Unquestionably Customer-focused, and Unstoppably Nationwide.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.