Property Services Advisor - 12-month secondment

JR United Kingdom; Cambridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the financial sector seeks a Property Services Advisor for a 12-month secondment in Cambridge. You will manage property-related inquiries and provide solutions while working in a hybrid environment to enhance workplace standards. Ideal candidates will have excellent customer service skills and a proactive approach to problem-solving.

Qualifications

• Telephony-based customer service experience.
• Ability to multitask and manage workflows.
• Resilience and problem-solving attitude.

Responsibilities

• First point of contact for property-related issues.
• Manage repairs and support regional property services.
• Work collaboratively with engineering teams and third-party suppliers.

Skills

Communication skills

Customer service

Problem-solving

IT literacy

Tools

MS Office

Excel

Job description

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Property Services Advisor - 12-month secondment, Cambridge

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Client:

Nationwide Building Society

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for both colleagues and members, maintain our branch promise, and provide future enhancements to the estate’s look and feel.

The working hours are 35 hours per week, with shift patterns including:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational basis, including one Saturday every 6 weeks from 08:00 – 15:30.

We offer hybrid working, supporting collaboration and home working. You will spend at least two days per week, or 40% of your time if part-time, based at one of our offices in Swindon, Northampton, or Bournemouth. Further details will be provided upon successful application.

Your responsibilities include answering calls, managing repairs, and supporting the Property Services team with regional support, updates, and solutions.

You will manage workflows to ensure activities progress within timescales and find solutions outside of standard processes, understanding alternative solutions and suppliers in your first six months.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and problem-solving attitude

Our customer-first behaviors are:

• Feel what customers feel
• Say it straight
• Push for better
• Get it done

Showcasing these behaviors in your application is encouraged.

We are a mutual owned by our members, challenging the financial sector status quo, sharing profits, and prioritizing customer needs.

If inspired by fairer finances and making a difference, you are one of us.

At Nationwide, we support growth, recognize achievements, and work for the good of society.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.