Property Services Advisor - 12-month secondment

JR United Kingdom; Basingstoke; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading company is seeking a Property Services Advisor for a 12-month secondment in Basingstoke. You will manage property-related issues and support colleagues by ensuring a comfortable workplace environment. Strong customer service skills and IT proficiency are essential as you handle queries, manage workflows, and work collaboratively.

Qualifications

• Minimum requirements include customer service experience and excellent communication skills.
• IT literacy is necessary with proficiency in MS Office and Excel.
• Ability to multitask and resilience are desirable.

Responsibilities

• First point of contact for property-related issues, managing queries and repairs.
• Handling workflows to ensure timely completion of activities.
• Working with supply chains and supporting colleagues across the estate.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy, including MS Office and Excel

Ability to multitask and manage multiple workflows

Resilience and a positive problem-solving attitude

Job description

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Property Services Advisor - 12-month secondment, Basingstoke

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Client:

Nationwide Building Society

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks from 08:00 to 15:30.

We offer hybrid working, supporting collaboration and home working. You will spend at least two days per week, or 40% of your time if part-time, based at Swindon, Northampton, or Bournemouth. Further details will be provided if your application is successful.

You will handle tasks from answering calls to managing repairs, ensuring actions are taken by our supply chain, and working with the wider team to support colleagues across the estate.

You will manage workflows to ensure activities are completed within timescales and find solutions outside of standard processes, especially in your first six months to understand various suppliers and support options.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage multiple workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors include:

• Feel what customers feel - Empathize and understand customer needs
• Say it straight - Communicate honestly and clearly
• Push for better - Challenge mediocrity and seek improvement
• Get it done - Prioritize impactful actions and deliver results

You can demonstrate how these behaviors resonate with you in your application.

We are a purpose-driven, customer-focused mutual organization owned by our members, committed to fairer finances and societal impact.

If you’re inspired by this role, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.