Property Service Manager

Travel Chapter; Swanage; On-site; GBP 42,000 - 56,000; Full time

Job summary

Travel Chapter is seeking a Property Service Manager to lead and coordinate our Dorset operation, based primarily in Bridport with travel across the region. The role focuses on establishing the Bridport office, developing the local property portfolio and building a capable team to support guest-ready properties throughout the year.

You will oversee housekeeping, maintenance and guest readiness, plan rosters for seasonal peaks, and drive service standards across the Dorset region while ensuring

Qualifications

• Experience managing people in an operational or service environment.
• Confidence coordinating multiple moving parts at pace.
• Strong organisational skills and attention to detail.
• Excellent communication skills and a collaborative approach.
• A focus on service, standards and continuous improvement.
• Ability to build positive working relationships across teams and stakeholders.

Responsibilities

• Leading and supporting an established Property Services team covering housekeeping, maintenance and guest readiness.
• Growing and developing the Bridport operation, supporting the expansion of the local property portfolio and team.
• Planning schedules, rotas and year-round resource to meet seasonal peaks and operational demand.
• Line-managing team members and contributing to recruitment, onboarding, training and performance management.
• Conducting property checks, quality inspections and compliance checks throughout the year.
• Monitoring guest reviews and feedback, identifying themes and driving service improvements.
• Coordinating maintenance and housekeeping tasks with in-house teams and trusted partners.
• Ensuring accurate data, systems, invoicing and administration to support effective service delivery.
• Supporting the resolution of operational issues, homeowner queries and guest complaints.
• Maintaining high standards of health and safety, quality, service and regulatory compliance.
• Collaborating with the wider Managed Services and Customer teams to continuously improve the guest experience.

Skills

People management

Operational coordination

Organisational skills

Communication skills

Service excellence

Stakeholder relations

Job description

Job Title: Property Service Manager

Employment Type: Permanent, Full Time

Hours: 37.5 hours per week, typically working Monday to Saturday, 9:00am to 5:00pm. Due to the nature of the role and guest demand, regular Saturday working is expected, with a day off during the week and Sundays typically non-working.

Location: Bridport, Dorset (with travel across the Dorset region)

Your next chapter

Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. As a B Corp, we care about doing things the right way for our people, our communities and our planet. That commitment sits at the heart of how we operate, how we serve our customers and how we work together as a team.

Our Property Services teams play a crucial role in shaping the guest experience. From smooth changeovers to reliable maintenance and quality standards, they make stays feel effortless and keep homeowners confident in our care.

We are now looking for a Property Service Manager to lead and coordinate our Dorset operation, with your main base being our brand-new Bridport office. This is an exciting opportunity to join at the start of a new chapter for the region, playing a key role in growing both the local property portfolio and the team that supports it. While the focus will initially be on establishing and developing the Bridport operation, you will also provide support across the wider Dorset region during busy periods and seasonal peaks.

What You Will Be Doing

• Leading and supporting an established Property Services team covering housekeeping, maintenance and guest readiness
• Growing and developing the Bridport operation, supporting the expansion of the local property portfolio and team
• Planning schedules, rotas and year-round resource to meet seasonal peaks and operational demand
• Line-managing team members and contributing to recruitment, onboarding, training and performance management
• Conducting property checks, quality inspections and compliance checks throughout the year
• Monitoring guest reviews and feedback, identifying themes and driving service improvements
• Coordinating maintenance and housekeeping tasks with in-house teams and trusted partners
• Ensuring accurate data, systems, invoicing and administration to support effective service delivery
• Supporting the resolution of operational issues, homeowner queries and guest complaints
• Maintaining high standards of health and safety, quality, service and regulatory compliance
• Collaborating with the wider Managed Services and Customer teams to continuously improve the guest experience

What you will bring

• Experience managing people in an operational or service environment
• Confidence coordinating multiple moving parts at pace
• Strong organisational skills and attention to detail
• Excellent communication skills and a collaborative approach
• A focus on service, standards and continuous improvement
• Ability to build positive working relationships across teams and stakeholders

Desirable

• Experience in property services, hospitality, facilities or housekeeping
• Experience coordinating field-based operatives or suppliers
• Confidence handling customer queries, escalations or complaints

Why join us

This is a unique opportunity to help shape and grow a brand-new office while making a tangible impact on the success of our Dorset operation. You'll combine hands-on operational leadership with the chance to build a growing team, expand our local presence and deliver exceptional experiences for both homeowners and guests. If you enjoy leading people, building services from the ground up and making a visible difference every day, we'd love to hear from you.