Property Service Manager

The Travel Chapter Ltd; Seahouses; On-site; GBP 55,000 - 65,000; Full time

Job summary

The Travel Chapter Ltd is seeking a Property Service Manager to lead and coordinate a busy operational team responsible for housekeeping, maintenance and guest readiness across a local property portfolio. This role blends people management, service delivery and operational coordination, ensuring standards are consistently high and the team is set up for success every day.

Essentially you will manage day-to-day operations, track KPIs, drive improvements, and maintain strong supplier relationships

Qualifications

• Proven experience managing people in a service or operational setting.
• Confidence coordinating multiple moving parts at pace.
• Experience delivering excellent customer service and handling complaints.
• Strong organisational and communication skills.
• A collaborative, problem-solving mindset.
• A focus on performance, efficiency and continuous improvement.

Responsibilities

• Lead and line-manage a mixed team of office and field-based staff.
• Plan rotas, schedules and holidays for year-round coverage.
• Coach and develop team members with regular feedback and reviews.
• Support recruitment, onboarding and training.
• Manage supplier relationships to support uninterrupted service.
• Deputise for senior managers when required.
• Promote a positive team culture built on communication and customer care.

Skills

People management

Operational coordination

Customer service

Communication

Problem solving

Performance improvement

Job description

Property Service Manager

Employment Type: Permanent, Full Time
Hours: 5 Days across Monday to Saturday, 9:00 to 17:00
Location: Office based
Team Size: Approximately 9

Your next chapter

Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. As a B Corp, we care about doing things the right way for our people, our communities and our planet. That commitment sits at the heart of how we operate, how we serve our customers and how we work together as a team.

Our Property Services teams play a crucial role in shaping the guest experience. From clean and welcoming homes to smooth maintenance and reliable service, they make stays feel effortless and keep homeowners confident in our care.

We are now looking for a Property Service Manager to lead and coordinate a busy operational team responsible for housekeeping, maintenance and guest readiness across a local property portfolio. This role blends people management, service delivery and operational coordination, ensuring standards are consistently high and the team is set up for success every day.

What you will be doing

Leadership and people management

• Line managing a mixed team of office and field-based staff

• Planning rotas, schedules and holiday to ensure year-round coverage

• Coaching and developing team members with regular feedback and performance reviews

• Supporting recruitment, onboarding and training

• Managing supplier relationships to support uninterrupted service

• Deputising for senior managers when required

• Promoting a positive team culture built on communication and customer care

Operational service delivery

• Coordinating day-to-day housekeeping and maintenance activity

• Ensuring properties are prepared to agreed standards for guest arrivals

• Tracking performance and KPIs and acting on areas for improvement

• Identifying efficiency and cost improvements across workflows and processes

• Ensuring systems, data, invoicing and admin are accurate and up to date

• Conducting periodic property inspections and feeding back recommendations

• Resolving customer queries and supporting complaint resolution

• Maintaining compliance, health and safety and regulatory standards

Housekeeping and maintenance coordination

• Building strong relationships with suppliers and in-house operatives

• Ensuring capacity meets seasonal demand and growth plans

• Scheduling agreed services and arranging cover when needed

• Supporting stock management for consumables and maintenance items

• Visiting properties to spot check service quality and standards

• Responding to feedback around cleaning or maintenance and resolving issues

What you will bring

Essential

• Proven experience managing people in a service or operational setting

• Confidence coordinating multiple moving parts at pace

• Experience delivering excellent customer service and handling complaints

• Strong organisational and communication skills

• A collaborative, problem-solving mindset

• A focus on performance, efficiency and continuous improvement

Desirable

• Experience in property services, hospitality, facilities or housekeeping

• Experience coordinating field-based teams

• Experience arranging cleaning or maintenance services

Why join us

This is a role where you can make a visible difference every day. You will be joining a growing and well-supported function with an established team, clear service standards and a strong roadmap for improvement. You will have the opportunity to shape how we deliver for guests and homeowners, contribute to operational improvements and build on the positive culture already in place.

If you care about great service, enjoy leading people and take pride in operational delivery, we would love to hear from you.