Property Relationship Manager Nottingham, Nottinghamshire

Lomond; Nottingham; Remote; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Discounts via Lomondlife

Wellbeing resources and activities

Employee Assistance Programme (free相談)

Annual leave purchase (up to 5 extra)

Smart Tech Scheme

Cycle2Work Scheme

Family Friendly Leave

Competitive base pay + commission

Loyalty and celebrations for length of

service

Pension scheme

Funding for professionalQualifications

Company socials

Job summary

John Shepherd Lettings & Property Management is expanding and seeks a Property Relationship Manager to join the Nottingham team. The role focuses on managing up to 250 properties, strengthening landlord relationships and upselling our services.

The position offers a solid base salary plus commission and opportunities for professional growth. Join a growing network of offices within Lomond and contribute to delivering exceptional customer service in a dynamic, people-focused environment.

Qualifications

• 1 year of experience in a similar residential lettings or property management role
• Strong commitment to delivering excellent customer service and building lasting client relationships
• Desire for an engaging role with dynamic daily challenges
• Excellent interpersonal skills with a talent for communication
• Proven negotiation skills and eloquence in handling landlord clients

Responsibilities

• Manage up to 250 Properties Under Management (PUM).
• Build and maintain relationships with key landlord clients and portfolios.
• Upsell John Shepherd Lettings & Property Management services and related products.
• Oversee Mid Term Inspection follow ups, quality control and trade discounts.
• Handle Weekly Arrear management including Rent and Legal Protection submissions.
• Prepare and review inspection reports for your portfolio.

Skills

Relationship management

Customer service

Negotiation

Communication

Portfolio management

Job description

Welcome toJohn Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as aProperty RelationshipManager. This is a full-time, permanent position located in Nottingham. You'll enjoy a standard workweek of Monday to Friday, with a basic salary ranging between £26,500 - £29,000 + commission.

Let's talk about the role. It involves:

• Management up to 250 Properties Under Management (PUM).
• Build and maintain relationships with key landlord clients, providing support and guidance to those with portfolios of multipleproperties managed by John Shepherd.
• Understanding and upselling of John Shepherd Lettings & Property Management services including ancillary and peripheral products.
• Managing Mid Term Inspection follow ups, quality and trade discount earnings.
• Weekly Arrear management including Rent & Legal Protection submission claims and management.
• Inspection reports for your portfolio including management of quality of content.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• At least 1 year's experience in a similar role within the residential lettings or property management sector.
• Passionate about delivering excellent customer service and building strong relationships with clients and customers.
• Seeking an engaging position characterized by constant dynamism, ensuring each day brings new and unique challenges.
• Demonstrates a genuine talent for interpersonal interactions and derives satisfaction from delivering top-notch customer service.
• Possesses eloquence and excels in both negotiation and communication.

At John Shepherd, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.

Our well established business is growing and we are looking for a Property Manager to join our team!

Start strong with real experience, hands‑on support and opportunities to grow from day one.

Early careers

Build strong foundations with hands‑on learning and real opportunities to shape your future.

Step into a role where you can lead with confidence, backed by training, trust and a clear path forward.