Property Relationship Manager

Lomond; Nottingham; Vor Ort; GBP 27.000 - 29.000; Vollzeit

Benefits dieser Stelle

Wellbeing centre discounts

Annual leave purchase scheme

Smart Tech Scheme

Cycle2Work scheme

Professional qualifications funding

Zusammenfassung

John Shepherd in Nottingham is seeking a Property Relationship Manager to join our expanding lettings and property management team. This is a full-time, permanent role with a basic salary of £26,500–£29,000 plus commission, Monday to Friday.

You will manage up to 250 Properties Under Management, build strong landlord relationships, upsell services, and handle mid-term inspections and arrears while delivering excellent customer service.

Qualifikationen

• At least 1 year's experience in a similar role within the residential lettings or property management sector.
• Passionate about delivering excellent customer service and building strong relationships with clients and customers.
• Seeking an engaging position characterized by constant dynamism, ensuring each day brings new and unique challenges.
• Demonstrates a genuine talent for interpersonal interactions and derives satisfaction from delivering top-notch customer service.
• Possesses eloquence and excels in both negotiation and communication.

Aufgaben

• Manage up to 250 Properties Under Management (PUM).
• Build and maintain relationships with key landlord clients, providing support and guidance.
• Understand and upsell John Shepherd Lettings & Property Management services.
• Manage Mid Term Inspection follow ups, quality and trade discount earnings.
• Weekly Arrear management including Rent & Legal Protection submission claims and management.
• Inspection reports for your portfolio including management of quality of content.

Kenntnisse

Customer service

Relationship building

Interpersonal skills

Negotiation

Communication

Jobbeschreibung

Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager. This is a full-time, permanent position located in Nottingham. You'll enjoy a standard workweek of Monday to Friday, with a basic salary ranging between £26,500 - £29,000 + commission.

Let's talk about the role. It involves:

• Management up to 250 Properties Under Management (PUM).
• Build and maintain relationships with key landlord clients, providing support and guidance to those with portfolios of multiple properties managed by John Shepherd.
• Understanding and upselling of John Shepherd Lettings & Property Management services including ancillary and peripheral products.
• Managing Mid Term Inspection follow ups, quality and trade discount earnings.
• Weekly Arrear management including Rent & Legal Protection submission claims and management.
• Inspection reports for your portfolio including management of quality of content.

We're looking for individuals with qualities such as:

• At least 1 year's experience in a similar role within the residential lettings or property management sector.
• Passionate about delivering excellent customer service and building strong relationships with clients and customers.
• Seeking an engaging position characterized by constant dynamism, ensuring each day brings new and unique challenges.
• Demonstrates a genuine talent for interpersonal interactions and derives satisfaction from delivering top-notch customer service.
• Possesses eloquence and excels in both negotiation and communication.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.

Our well established business is growing and we are looking for a Property Manager to join our team!