Property Relationship Manager

John Shepherd Sales & Lettings; Birmingham; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Discount app

Wellbeing centre

Counselling support

Extra holiday buy

Smart Tech Scheme

Cycle to Work

Family friendly leave

Performance bonuses

Pension plan

Professional qualifications funding

Company socials

Job summary

John Shepherd is recruiting a Property Relationship Manager for our Birmingham office. This full‑time role focuses on managing up to 250 properties, upselling lettings and management services, and handling rent arrears and mid-term inspections.

You’ll join a growing team in a role that combines client-facing work with operational oversight, in a supportive, drive-for-results environment. We value candidates who are eager to grow with a dynamic company, enjoy strong interpersonal interaction, and

Qualifications

• Desires to become part of a thriving and expanding company.
• Seeking an engaging position characterized by constant dynamism and new challenges.
• Demonstrates genuine talent for interpersonal interactions and delivering top-notch customer service.
• Possesses eloquence and excels in negotiation and communication.
• Preferably has 1 year of experience in a comparable role.

Responsibilities

• Manage up to 250 Properties Under Management (PUM).
• Upsell John Shepherd Lettings & Property Management services including ancillary and peripheral products.
• Manage Mid Term Inspection follow ups, quality and trade discount earnings.
• Weekly Arrear management including Rent & Legal Protection submission claims and management.
• Prepare inspection reports for your portfolio and ensure content quality.

Skills

Interpersonal skills

Negotiation

Communication

Customer service

1 year experience

Job description

Welcome to John Shepherd, we’re known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we’re proud to have 10 offices and over 100 staff ready to assist our customers. With our team’s extensive industry expertise and local knowledge, we’re here to help people find, sell, and let their property.

Now, we’re happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager. This is a full‑time, permanent position located in Birmingham. You’ll enjoy a standard workweek of Monday to Friday 0845am to 530pm, with on‑target earnings varying up to £30k per annum.

Let’s talk about the role. It involves:

• Management up to 250 Properties Under Management (PUM).
• Understanding and upselling of John Shepherd Lettings & Property Management services including ancillary and peripheral products.
• Managing Mid Term Inspection follow ups, quality and trade discount earnings.
• Weekly Arrear management including Rent & Legal Protection submission claims and management.
• Inspection reports for your portfolio including management of quality of content.

We’re not just looking for someone who fits our team; we want to be a good fit for you too! We’re looking for individuals with qualities such as:

• Desires to become part of a thriving and expanding company.
• Seeking an engaging position characterized by constant dynamism, ensuring each day brings new and unique challenges.
• Demonstrates a genuine talent for interpersonal interactions and derives satisfaction from delivering top‑notch customer service.
• Possesses eloquence and excels in both negotiation and communication.
• Preferably has a 1 year of experience in a comparable role.

At John Shepherd, we believe in taking care of our people. That’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial well‑being, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.

Our well established business is growing and we are looking for a Property Manager to join our team!