Property Relationship Manager

Lomond; Chester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

LOMONDlife

Counselling

Smart Tech Scheme

Cycle2Work

Family Friendly Leave

Pension

Professional Development

Company Socials

Job summary

Thornley Groves in Chester is seeking a Property Relationship Manager to join our Lomond network. This full‑time, permanent role requires delivering tenancy renewals, inventories and inspections, and top‑tier customer service.

No previous property management experience is required; you'll work Monday to Friday, with an OTE of up to £31,000 depending on experience, and enjoy benefits through LOMONDlife such as discounts, counselling, and pension.

Qualifications

• Excellent customer service skills are essential.
• Articulate thinker with clear communication.
• Able to work effectively in a busy office environment.
• No previous property management experience required.

Responsibilities

• Preparing and negotiating tenancy renewals
• Completing property inventories & carrying out regular property inspections
• Maintaining & reporting accurate file notes
• Delivering exceptional customer service

Skills

Excellent Customer Service Skills

Articulate thinker

Great Communicator

Comfortable working in a busy office

Job description

Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager. This is a full‑time, permanent position located at Chester. No previous property management experience necessary. You'll enjoy a standard work week of Monday to Friday, no weekend work! We are offering an OTE of up to £31,000, depending on experience

Let's talk about the role. It involves:

• Preparing and negotiating tenancy renewals
• Completing property inventories & carrying out regular property inspections
• Maintaining & reporting accurate file notes
• Delivering exceptional customer service

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• Excellent Customer Service Skills
• Articulate thinker
• Great Communicator
• Comfortable working in a busy office

At Thornley Groves, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.