Regional Team Leader - Property Management

John Shepherd Sales & Lettings; Nottingham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Retail discounts

Wellbeing resources

Leave purchase option

Smart Tech Scheme

Cycle2Work

Family Leave

Bonuses

Loyalty celebrations

Pension plan

Professional development

Social events

Job summary

John Shepherd Sales & Lettings, based in the United Kingdom, is seeking a Regional Team Leader to oversee a Nottingham region and drive performance across property management activities. You will lead a team of Property Relationship Managers, ensuring high-quality inspections, tenancy lifecycle management, and proactive maintenance coordination.

The role requires strong experience in property management, KPI and budget oversight, and a focus on compliance and guest/landlord satisfaction.

Qualifications

• Experience leading a regional team in property management or lettings.
• Strong knowledge of property management processes, compliance and inspections.
• Commercial awareness with experience managing KPIs, budgets and upselling services.
• Confident handling arrears, complaints and deposit disputes.
• Strong relationship management with landlords, tenants and contractors.
• Organised, proactive and detail-focused; experience with Reapit or Fixflo.

Responsibilities

• Manage your assigned region and lead a team of Property Relationship Managers.
• Drive performance through KPIs, budgets and service delivery.
• Oversee inspections, inventories and tenancy lifecycle activities with quality control.
• Manage arrears, deposit returns and TDS claims.
• Liaise with tenants, landlords, contractors and internal teams to deliver reactive maintenance.
• Monitor compliance, complaints, contractor performance, voids and refurbishment opportunities.

Job description

Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Regional Team Leader. This is a full-time, permanent position located in Nottingham.

Let's talk about the role. It involves:

• Managing your assigned region and PUM, leading a team of Property Relationship Managers
• Driving performance through KPIs, budgets and service delivery
• Overseeing inspections, inventories and tenancy lifecycle activity, ensuring quality control
• Managing arrears, deposit returns and TDS claims
• Liaising with tenants, landlords, contractors and internal teams to deliver reactive maintenance to a high standard
• Monitoring compliance, complaints, contractor performance, voids and refurbishment opportunities

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• Experience managing a team/region within property management or lettings
• Strong understanding of property management processes, compliance and inspections
• Commercial awareness with experience managing KPIs, budgets and upselling services
• Confident handling arrears, complaints and deposit disputes
• Strong relationship management across landlords, tenants and contractors
• Organised, proactive and detail-focused, with experience using systems such as Reapit or Fixflo

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Our well established business is growing and we are looking for a Property Manager to join our team!