Property Recovery Ops Lead — High-Value & Litigated Claims

Gallagher; Tamworth; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach, local impact

Job summary

Gallagher seeks a Recovery Operations Manager to lead our Property Recovery function and oversee a team of Recovery Specialists, ensuring high service standards while handling complex and high-value claims.

You will work with senior leadership to drive improvements, nurture client relationships, and provide technical guidance on complex recoveries for robust departmental growth and strong outcomes.

Qualifications

• Experience within property recovery, subrogated recoveries, claims, insurance, legal services or a related field.
• Previous people management or team leadership experience.
• Strong technical knowledge of the recovery process and claims lifecycle.
• Experience managing complex, high-value or litigated matters.
• Commercial awareness and a client-focused approach.
• Excellent stakeholder management and communication skills.
• A proactive mindset with a passion for continuous improvement and team development.

Responsibilities

• Leading, coaching and developing a team, creating a high-performing and customer-focused culture.
• Managing operational performance against agreed service levels, KPIs, financial targets and quality standards.
• Maintaining responsibility for your own caseload of complex, high-value and litigated property recovery claims.
• Acting as a technical referral point, providing guidance and oversight on complex recovery matters.
• Overseeing the successful handling of litigated and non-litigated property recovery claims across the wider team.
• Building and maintaining strong relationships with clients, insurers, solicitors, counsel and other key stakeholders.
• Identifying opportunities to improve processes, efficiency, governance and customer outcomes.
• Supporting business growth, client retention and service development initiatives through excellent service delivery and stakeholder engagement.
• Producing management information, analysing performance trends and contributing to departmental strategy and continuous improvement.

Skills

People management

Stakeholder management

Recovery processes

Litigation experience

Client-focused

Job description

Gallagher seeks a Recovery Operations Manager to lead our Property Recovery function and oversee a team of Recovery Specialists, ensuring high service standards while handling complex and high-value claims.

You will work with senior leadership to drive improvements, nurture client relationships, and provide technical guidance on complex recoveries for robust departmental growth and strong outcomes.