Property Manager: Hybrid, Resident Experience Leader

Lloyds Bank plc; Manchester; Hybrid; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Annual bonus

Share schemes

Discounted shopping

28 days holiday + bank holidays

Wellbeing initiatives

Generous parental leave

Job summary

Lloyds Living in Manchester is seeking a Property Manager to own the end-to-end resident experience, ensuring homes are safe, well-maintained and compliant. You’ll coordinate handovers with cross-functional teams and drive a consistently excellent service in a hybrid model.

With 5+ years in residential property management and knowledge of UK compliance, you will manage repairs, tenancy matters and supplier relations, while maintaining accurate reports and KPI performance.

Qualifications

• 5+ years’ residential property management experience, ideally PRS or new-build.
• Industry qualification/membership of ARLA/Propertymark or The Property Institute (TPI).
• Strong knowledge of UK compliance including H&S, Housing Act and the Renters Right Bill.
• Confident managing repairs, contractors and complex tenancy issues.
• Nice to have experience in Shared Ownership or mixed-tenure environments.
• Competent user of PMS systems such as SLM, Qube, Fixflo.

Responsibilities

• Property Management Delivery & Performance.
• Manage all in-tenancy activities including resident management, repairs, maintenance (reactive and planned/ preventative), complaints and escalations.
• Proactively reduce repair times and improve first-time-fix success.
• Manage end of tenancy turn activities to KPIs and associated deposit negotiations and returns.
• Organising contractors, gaining quotations, issuing works orders and obtaining invoices
• Ensuring property compliance such as EICR’s, gas safety and EPC certifications
• Maintain accurate operational reporting and MI, highlighting risks and required actions.
• Managing resident rental accounts and chasing arrears
• Processing and serving section notices as required
• Sourcing, onboarding and managing new suppliers
• Evaluating inspection reports and follow up actions
• Overseeing the Asset Integrity & Performance Monitor property condition and escalating recurring asset issues.
• Work with operational teams to optimise portfolio performance and plan improvements.
• Customer Journey & Compliance: Provide a warm, responsive and solutions-focused service to residents. Ensure compliance with tenancy legislation and health & safety. Manage complaints and escalations within agreed SLAs.
• Systems, Data & Process Control: Maintain accurate records in Qube and related PMS systems. Identify risks, process gaps and improvement opportunities. Support continuous improvement of operational workflows.
• Stakeholder & Partner Management: Work closely with Lettings, Sales and regional teams to ensure seamless service delivery. Liaise with contractors and managing agents, challenging underperformance where needed. Keep communication tight with partners to reduce delays and improve outcomes.

Skills

Property management

Regulatory compliance

Vendor management

Customer service

Contractor management

Education

ARLA/Propertymark/TPI membership

Tools

PMS systems: SLM

Qube

Fixflo

Job description

Lloyds Living in Manchester is seeking a Property Manager to own the end-to-end resident experience, ensuring homes are safe, well-maintained and compliant. You’ll coordinate handovers with cross-functional teams and drive a consistently excellent service in a hybrid model.

With 5+ years in residential property management and knowledge of UK compliance, you will manage repairs, tenancy matters and supplier relations, while maintaining accurate reports and KPI performance.