Property Manager - Lloyds Living

Lloyds Banking Group; Manchester; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Pension 15%

Annual bonus

Share schemes

Discounts

28 days holiday

Wellbeing & parental leave

Job summary

Lloyds Living is seeking a Property Manager to own the end-to-end resident experience, ensuring safe, well-maintained homes and compliant operations. You will collaborate with Lloyds Living teams to deliver smooth handovers, quick issue resolution and consistently excellent service.

Role requires 5+ years in residential property management, knowledge of UK compliance, and proven ability to manage repairs, contractors and complex tenancy matters.

Qualifications

• 5+ years' residential property management experience, ideally PRS or new-build.
• Membership of ARLA/Propertymark or The Property Institute (TPI).
• Strong knowledge of UK compliance including H&S, Housing Act and Renters Right Bill.
• Confident managing repairs, contractors and complex tenancy issues.

Responsibilities

• Manage all in-tenancy activities including resident management, repairs, maintenance and escalations.
• Organise contractors, obtain quotations, issue works orders and invoices.
• Ensure property compliance (EICR, gas safety, EPC).
• Maintain operational reporting and MI; highlight risks and actions.
• Manage resident rental accounts and arrears; process section notices when needed.
• Coordinate onboarding of new suppliers and evaluate inspection reports.

Skills

Property management

Tenant relations

Contractor management

Compliance knowledge

Stakeholder management

Education

ARLA/Propertymark/TPI membership

Job description

As a Property Manager, you'll take ownership of the end-to-end experience for our residents, ensuring their homes are safe, well-maintained and compliant, and that every interaction feels supportive and effortless. You'll work closely with teams across Lloyds Living to create smooth handovers, resolve issues quickly and help shape a consistently excellent service., Property Management Delivery & Performance

• Manage all in-tenancy activities including resident management, repairs, maintenance (reactive and planned/ preventative), complaints and escalations.
• Proactively reduce repair times and improve first-time-fix success.
• Manage end of tenancy turn activities to KPIs and associated deposit negotiations and returns.
• Organising contractors, gaining quotations, issuing works orders and obtaining invoices
• Ensuring property compliance such as EICR's, gas safety and EPC certifications
• Maintain accurate operational reporting and MI, highlighting risks and required actions.
• Managing resident rental accounts and chasing arrears
• Processing and serving section notices as required
• Sourcing, onboarding and managing new suppliers
• Evaluating inspection reports and follow up actions
• Overseeing the Asset Integrity & Performance
• Monitor property condition and escalatory recurring asset issues.
• Work with operational teams to optimise portfolio performance and plan improvements.
• Customer Journey & Compliance Provide a warm, responsive and solutions-focused service to residents. Ensure compliance with tenancy legislation and health & safety Manage complaints and escalations within agreed SLAs.
• Systems, Data & Process Control Maintain accurate records in Qube and related PMS systems. Identify risks, process gaps and improvement opportunities. Support continuous improvement of operational workflows.
• Stakeholder & Partner Management Work closely with Lettings, Sales and regional teams to ensure seamless service delivery. Liaise with contractors and managing agents, challenging underperformance where needed. Keep communication tight with partners to reduce delays and improve outcomes.

Must have

• 5+ years' residential property management experience, ideally PRS or new-build.
• Industry qualification/ membership of either ARLA/ Propertymark or The Property Institute (TPI)
• Strong knowledge of UK compliance including H&S, Housing Act and the Renters Right Bill
• Confident managing repairs, contractors and complex tenancy issues.

Nice to have

• Experience in Shared Ownership or mixed-tenure environments.
• Competent user of PMS systems such as SLM, Qube, Fixflo, A proactive problem-solver who thrives in a fast-paced environment.
• Someone who embodies Lloyds Living's values: customer-first, collaborative, and committed to quality.
• A team player with a passion for delivering exceptional service and improving processes.

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management-where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Why Join Lloyds Living?

We're building something special-a brand that puts people at the heart of everything we do. As a Property Manager with us, you'll be part of a dynamic team shaping the future of property management and customer care., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.