Property Manager - Lloyds Living

Lloyds Bank plc; Manchester; Hybrid; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Annual bonus

Share schemes

Discounted shopping

28 days holiday + bank holidays

Wellbeing initiatives

Generous parental leave

Job summary

Lloyds Living in Manchester is seeking a Property Manager to own the end-to-end resident experience, ensuring homes are safe, well-maintained and compliant. You’ll coordinate handovers with cross-functional teams and drive a consistently excellent service in a hybrid model.

With 5+ years in residential property management and knowledge of UK compliance, you will manage repairs, tenancy matters and supplier relations, while maintaining accurate reports and KPI performance.

Qualifications

• 5+ years’ residential property management experience, ideally PRS or new-build.
• Industry qualification/membership of ARLA/Propertymark or The Property Institute (TPI).
• Strong knowledge of UK compliance including H&S, Housing Act and the Renters Right Bill.
• Confident managing repairs, contractors and complex tenancy issues.
• Nice to have experience in Shared Ownership or mixed-tenure environments.
• Competent user of PMS systems such as SLM, Qube, Fixflo.

Responsibilities

• Property Management Delivery & Performance.
• Manage all in-tenancy activities including resident management, repairs, maintenance (reactive and planned/ preventative), complaints and escalations.
• Proactively reduce repair times and improve first-time-fix success.
• Manage end of tenancy turn activities to KPIs and associated deposit negotiations and returns.
• Organising contractors, gaining quotations, issuing works orders and obtaining invoices
• Ensuring property compliance such as EICR’s, gas safety and EPC certifications
• Maintain accurate operational reporting and MI, highlighting risks and required actions.
• Managing resident rental accounts and chasing arrears
• Processing and serving section notices as required
• Sourcing, onboarding and managing new suppliers
• Evaluating inspection reports and follow up actions
• Overseeing the Asset Integrity & Performance Monitor property condition and escalating recurring asset issues.
• Work with operational teams to optimise portfolio performance and plan improvements.
• Customer Journey & Compliance: Provide a warm, responsive and solutions-focused service to residents. Ensure compliance with tenancy legislation and health & safety. Manage complaints and escalations within agreed SLAs.
• Systems, Data & Process Control: Maintain accurate records in Qube and related PMS systems. Identify risks, process gaps and improvement opportunities. Support continuous improvement of operational workflows.
• Stakeholder & Partner Management: Work closely with Lettings, Sales and regional teams to ensure seamless service delivery. Liaise with contractors and managing agents, challenging underperformance where needed. Keep communication tight with partners to reduce delays and improve outcomes.

Skills

Property management

Regulatory compliance

Vendor management

Customer service

Contractor management

Education

ARLA/Propertymark/TPI membership

Tools

PMS systems: SLM

Qube

Fixflo

Job description

End Date Sunday 27 September 2026 Salary Range £40,824 - £45,360 We support flexible working – Flexible Working Options Hybrid Working, Job Share

Job Description Summary

Title: Property Manager Location: Manchester Reports to: Head of Property Operations Department: Property Management WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Why Join Lloyds Living?

We’re building something special—a brand that puts people at the heart of everything we do. As a Property Manager with us, you’ll be part of a dynamic team shaping the future of property management and customer care.

Purpose of the Role

As a Property Manager, you’ll take ownership of the end-to-end experience for our residents, ensuring their homes are safe, well‑maintained and compliant, and that every interaction feels supportive and effortless. You’ll work closely with teams across Lloyds Living to create smooth handovers, resolve issues quickly and help shape a consistently excellent service.

Job Description Key Responsibilities

• Property Management Delivery & Performance
• Manage all in-tenancy activities including resident management, repairs, maintenance (reactive and planned/ preventative), complaints and escalations.
• Proactively reduce repair times and improve first-time-fix success.
• Manage end of tenancy turn activities to KPIs and associated deposit negotiations and returns.
• Organising contractors, gaining quotations, issuing works orders and obtaining invoices
• Ensuring property compliance such as EICR’s, gas safety and EPC certifications
• Maintain accurate operational reporting and MI, highlighting risks and required actions.
• Managing resident rental accounts and chasing arrears
• Processing and serving section notices as required
• Sourcing, onboarding and managing new suppliers
• Evaluating inspection reports and follow up actions
• Overseeing the Asset Integrity & Performance Monitor property condition and escalating recurring asset issues.
• Work with operational teams to optimise portfolio performance and plan improvements.
• Customer Journey & Compliance: Provide a warm, responsive and solutions-focused service to residents. Ensure compliance with tenancy legislation and health & safety. Manage complaints and escalations within agreed SLAs.
• Systems, Data & Process Control: Maintain accurate records in Qube and related PMS systems. Identify risks, process gaps and improvement opportunities. Support continuous improvement of operational workflows.
• Stakeholder & Partner Management: Work closely with Lettings, Sales and regional teams to ensure seamless service delivery. Liaise with contractors and managing agents, challenging underperformance where needed. Keep communication tight with partners to reduce delays and improve outcomes.

Skills & Experience

• Must have 5+ years’ residential property management experience, ideally PRS or new‑build.
• Industry qualification/ membership of either ARLA/ Propertymark or The Property Institute (TPI).
• Strong knowledge of UK compliance including H&S, Housing Act and the Renters Right Bill.
• Confident managing repairs, contractors and complex tenancy issues.
• Nice to have Experience in Shared Ownership or mixed-tenure environments.
• Competent user of PMS systems such as SLM, Qube, Fixflo

What We’re Looking For

A proactive problem-solver who thrives in a fast-paced environment. Someone who embodies Lloyds Living’s values: customer-first, collaborative, and committed to quality. A team player with a passion for delivering exceptional service and improving processes.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.

Further Information

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.