Property Manager - Field Operations

British Living Group; Nottingham; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Commission for lets

Company phone

Mileage reimbursement

Training

Career progression

Office gym

Holiday entitlement

Pension

Job summary

Zello Living is seeking a Property Manager to oversee our Nottingham portfolio of HMOs and flats. This field-based role focuses on tenant relations, inspections, viewings and hands-on issue resolution, with strong support from our office and remote operations team.

You will spend most time on-site, meeting tenants, coordinating maintenance and ensuring high service standards across a growing portfolio, with a clear path to progression within British Living Group.

Qualifications

• Experience in property management, lettings, housing or similar operational role.
• Enjoys field work and customer-facing tasks, not desk-based.
• Excellent communication and organisational skills.

Responsibilities

• Take day-to-day on-the-ground responsibility for the portfolio.
• Conduct accompanied viewings and help tenants find the right room or property.
• Follow up enquiries and viewings to secure lets.
• Carry out routine property inspections and produce reports.
• Record weekly checks and routine compliance tasks.
• Identify maintenance and safety issues and coordinate actions.
• Visit properties to verify issues and determine next steps.
• Support office with tenant check-ins, check-outs and handovers.
• Manage keys, meter readings and practical tasks on site.
• Build relationships with tenants, landlords and contractors.
• Keep notes and photos up to date for the team.
• Help improve property-management processes as the portfolio grows.

Skills

Property management

Lettings

Client facing

Organisation

Independent working

Tools

Property-management systems

Job description

Zello Living, part of British Living Group

Location: Nottingham and surrounding areas

Position: Full-time, permanent

Tired of property management becoming an office job?

We’re keen to speak to property managers and lettings managers who enjoy the practical, people-focused side of the industry-but are tired of spending most of their time buried in emails, administration and back-end tasks.

Zello Living is looking for a Property Manager to take responsibility for the on-the-ground management of our growing Nottingham portfolio, consisting of a mix of 200 bedrooms and flats.

You’ll spend the majority of your time out across the portfolio: meeting tenants, inspecting properties, conducting viewings, investigating maintenance issues and ensuring that the right work gets done.

Alongside you, our office and remote operations team will handle much of the day-to-day communication, scheduling, system administration and back-end work. That means you can concentrate on actually managing the properties and delivering a great service.

What you’ll be doing

You’ll become our trusted local presence across Nottingham and the surrounding areas. Your responsibilities will include:

• Taking day-to-day, on-the-ground responsibility for the portfolio.
• Conducting accompanied viewings and helping prospective tenants find the right room or property.
• Following up enquiries and viewings to secure successful lets.
• Carrying out routine property inspections and producing clear photographic and written reports.
• Completing and recording weekly fire-alarm tests and other routine checks for which training has been provided.
• Identifying maintenance, safety, cleanliness and presentation issues before they become bigger problems.
• Visiting properties to investigate reported maintenance issues and determine the appropriate next step.
• Checking the standard of completed work and following up where further action is required.
• Supporting the office with tenant check-ins, check-outs and key handovers.
• Managing the secure collection, movement and return of property keys.
• Taking meter readings and completing other practical property-related tasks.
• Building positive relationships with tenants, landlords and contractors.
• Keeping the office team updated with accurate notes, photographs and actions.
• Helping us strengthen and improve our property-management processes as the portfolio grows.

You will not be expected to carry out specialist electrical, gas, fire-safety or building work. Qualified contractors will undertake work requiring specialist competence.

What we’re looking for

We want somebody who takes pride in running properties well and enjoys being trusted to get things done.

You’ll be a strong fit if you:

• Have some experience in property management, lettings, housing or a similar operational role.
• Enjoy being out at properties more than sitting behind a desk.
• Are organised, dependable and comfortable working independently.
• Take ownership of problems and follow them through to completion.
• Communicate confidently and professionally with tenants, landlords and contractors.
• Have a strong eye for detail and notice when something is not right.
• Are comfortable using a smartphone and property-management systems to upload notes, photographs and videos.
• Know when you can resolve something yourself and when it needs to be escalated.
• Are prepared to accommodate occasional early-evening or weekend appointments when required.

Our portfolio consists primarily of HMOs and flats, so previous HMO experience would be helpful. However, it is not essential—we will provide training and support to the right person.

A full UK driving licence and access to a reliable vehicle are essential. Approved business mileage will be reimbursed.

What you’ll receive

• A salary of £27,000-£30,000, depending on experience.
• Additional commission for rooms you successfully let.
• A genuinely field-focused role, supported by an office and remote operations team.
• Reimbursement for approved business mileage.
• A company phone and the equipment required for the role.
• Training in our systems, processes and routine compliance checks.
• Career progression as Zello Living and the wider British Living Group continue to grow.
• Office gym, kitchen, barista and food market available 24/7
• Workplace pension and holiday entitlement.
• A friendly, entrepreneurial working environment where good ideas and personal ownership are valued.

About Zello Living

Zello Living is a growing residential lettings and property-management business and part of British Living Group.

Following the expansion of our managed portfolio, we’re building a modern property-management operation that combines strong central support with knowledgeable people on the ground.

Our aim is simple: to provide landlords with dependable management, give tenants a responsive and professional service, and ensure that every property is properly looked after.

Zello Living welcomes applications from people of all backgrounds and will assess candidates based on their experience, ability and potential.