Property Manager

Leaders Romans Group; Uxbridge; On-site; GBP 30,000; Full time

Job summary

Join a dynamic property management team in Uxbridge, where you will play a key role in delivering exceptional service to tenants and landlords. This exciting opportunity requires 1.5 to 2 years of property management experience, along with excellent communication and organizational skills. As part of a forward-thinking company, you will benefit from a supportive environment that encourages career growth and professional development. If you are passionate about property and customer service, this role offers a chance to make a significant impact in a thriving industry. Embrace the opportunity to develop your career while contributing to an award-winning team.

Benefits

Competitive base salary

Quarterly and yearly awards

Salary sacrifice pension scheme

Generous holiday allowance

Excellent parental leave

Staff discounts

Qualifications

• 1.5 to 2 years experience in property management required.
• Excellent communication skills are essential for this role.

Responsibilities

• Act as the main point of contact for tenants and landlords.
• Ensure compliance with all mandatory legislation on properties.
• Maintain high levels of communication with all parties involved.

Skills

Communication Skills

Organizational Skills

Time Management

Attention to Detail

Property Management Experience

Professional Telephone Manner

Job description

Job Title: Property Manager

Location: Uxbridge

Brand: Gibbs Gillespie

Salary: £29,500 OTE inclusive of commission

Hours: Monday - Thursday 9am-6pm, Friday 9am - 5.30pm

Brand Overview:

Over the last 30 years, Gibbs Gillespie, part of the Leaders Romans Group, has grown from a single office into one of the most successful estate agents, with a network of 15 offices across London, Hertfordshire, and Buckinghamshire. Our continued success is down to three things: our customers, our staff, and our passion for property.

LRG is an award-winning national property company going through exciting periods of growth and offers tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Gibbs Gillespie is seeking a Property Manager to join our dedicated and dynamic team based in Uxbridge. As a Property Manager, 1.5 to 2 years experience is required. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

• Provide excellent levels of both telephone and written communication for the duration of the tenancy.
• Responsible for accepting and understanding tenants' maintenance requirements, providing a triage service to try to resolve issues.
• If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with a dedicated contractor.
• Update all parties on a regular basis by phone, email, or text and log notes.
• Make regular ‘well-being’ calls to the landlord.
• Work with the property management team to ensure that all works are completed and invoiced within 21 days, updating customers on progress.
• Ensure all mandatory compliance/legislation is in place on all properties, and if not, ensure that company processes are followed.
• Work with the Property Visit Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated with in line with company policy.
• Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and time frames.
• Deal with non-managed deposits who are part of the No Deposit Scheme.
• Ensure check-out processes are followed and communication is sent out within company processes via the Depositary site.
• Work with team leaders, head of centres, and branch network to understand the reason for any lost units.
• Maintain high levels of communication with internal and external customers.

What We Are Looking For:

• Excellent communication skills, both written and verbal.
• Professional telephone manner.
• Organizational skills, time management, and attention to detail.
• Experience in property management.
• Full UK Driving License Required.

What We Can Offer You:

• Proven track record for career growth and advancement within the company.
• Market-leading training and ongoing professional development.
• Access to a diverse portfolio of properties.
• Supportive and collaborative team environment.

Benefits:

• Competitive base salary and additional incentives.
• Quarterly and yearly awards including trips abroad.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing by 1 day per year based on service.
• Excellent parental leave and newly introduced fertility policy.
• Staff discounts.

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

Leader Romans Group does not engage the services of recruitment agencies for hiring purposes. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.