Property Manager

Finders Keepers Ltd.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in property management is seeking an enthusiastic Customer Service Specialist to join their team in London. The role involves providing tenancy support, managing queries, and ensuring client satisfaction while working in a dynamic environment with opportunities for growth. Candidates with strong customer service and communication skills are encouraged to apply.

Benefits

Health and Wellbeing Benefits

Colleague Discount Scheme

Life Assurance

Workplace Pension Scheme

Qualifications

• Strong customer service skills.
• Confident communicator.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.

Responsibilities

• Act as a point of contact managing resolution of client and staff queries.
• Coordinate repairs and maintenance.
• Liaise with landlords and tenants on property visits.

Skills

Customer Service

Communication

Negotiation

Organizational Skills

Analytical Ability

Job description

Property

We are looking for an enthusiastic and highly motivatedCustomer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Woolston. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Austin & Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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