Property Manager

Connells Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property management company is seeking a Property Manager in Surbiton. The role involves managing a portfolio, ensuring compliance, and providing excellent customer service. Join a passionate team that values training and development.

Benefits

Generous holiday allowance

Professional development opportunities

Team recognition and awards

Access to discount scheme

Qualifications

• Excellent communication skills and ability to build relationships.
• Confident in decision-making and ownership of customer journey.

Responsibilities

• Manage a portfolio of properties and act as a key contact for tenants and landlords.
• Arrange maintenance works and oversee compliance inspections.
• Liaise with landlords, tenants, and contractors daily.

Skills

Communication

Negotiation

Organization

Job description

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PROPERTY MANAGER - Surbiton

Our Property Management department is made up of passionate, highly professional, and well-trained individuals. Our Property Managers play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team has full responsibility for managing daily operations within the assigned portfolio.

We are looking for someone with excellent communication skills, the ability to build long-lasting relationships, a flair for organization, and a passion for property to become our next Property Manager.

The role:

You will be responsible for managing your own portfolio of properties, acting as a key contact for tenants and landlords who require support throughout their tenancy. This includes, but is not limited to:

• Arranging and overseeing maintenance works, including full refurbishments
• Managing a shared or sole portfolio
• Negotiating the return of security deposits
• Overseeing disputes regarding security deposits when necessary
• Ensuring portfolio compliance by arranging gas and electrical inspections
• Having a competent understanding of lettings legislation to support where necessary
• Liaising with landlords, tenants, and contractors daily
• Carrying out regular property visits and reporting findings to landlords
• Organizing estimates for repairs or maintenance works on behalf of landlords
• Arranging check-in and check-out inventories as needed
• Maintaining communication with landlords and tenants throughout the tenancy
• Authorizing contractors' invoices

About you:

If influence and negotiation are skills that come naturally to you, you will thrive when communicating with our customers, partners, and suppliers. Building rapport easily is essential; confidence in conversation and writing is vital. You should also be confident in your decision-making capabilities, taking ownership of decisions that will enhance our customers' journey.

You will be a team player, able to collaborate with colleagues and partners to achieve individual, team, and business targets. If you are determined and driven, you will aim not just to meet targets but to SMASH them!

Why join us?

When you join John D Wood & Co., we will train, develop, and support you to become the best you can be. We offer new starter induction programs combining classroom, on-the-job, and online training.

Additionally, you can work towards gaining a professional, recognized qualification if you wish. We also offer various development courses and benefits such as:

• Generous holiday allowance starting at 23 days, increasing to 30 depending on length of service
• The opportunity to work for one of England's oldest estate agencies known for excellent customer service
• Team recognition and awards
• Our internal social committee organizing sports and social events
• Access to our award-winning 'Perks at Work' discount scheme for staff, family, and friends