Property Manager

Pinnacle Group; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent property management firm in Greater London seeks an experienced Property Manager to oversee residential developments. The role includes site inspections, maintenance planning, and ensuring excellent customer service. Join a values-driven team committed to community and client satisfaction.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Company Car/Car Allowance

Electric Vehicle Scheme

Qualifications

• Excellent customer service skills and flexible approach.
• High level of numeracy and understanding of Service Charges.

Responsibilities

• Conducting monthly site inspections and reporting.
• Planning and organising maintenance contracts.
• Managing site-based staff and ensuring H&S compliance.

Skills

Customer Service

Communication

Health & Safety

Numeracy

Education

AIRPM qualification

Job description

Pinnacle Group are looking to recruit an experienced Property Manager to take responsibility for the delivery of all services and actions on the Development and providing excellent levels of customer service to the residents and Client.

The working hours are Monday - Friday 9am - 5.30pm.

You will be joining our Residential Property Management team based in Wandsworth. The Residential Property Management team oversees large, complex residential developments on behalf Institutional Investors, Developers and Residents' Management Companies, providing comprehensive leasehold and block management services.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• 
  Carrying out monthly site inspections using the TouchRight app and reporting on these both internally and to the Client
• Planning and organising Planned Preventative Maintenance quotes and contracts.
• Conducting initial investigation into reactive requests relating to defects, ensuring defects are logged through the correct channels so not to invalidate warranties.
  Responding to emergency situations (sometimes out of hours), co-ordinating contractors and liaising with leaseholders.
• Being responsible for Health & Safety issues and ensuring H&S audit tasks and risk assessments are completed periodically.
  Manage the site-based staff of cleaners, security and concierge.
• Preparing Service Charge budgets and managing the expenditure.

Key requirements:

• AIRPM qualification
• Excellent customer service skills and flexible and adaptable approach.
• High level of numeracy and understanding of Service Charges.
• Good communication skills in relation to managing relations with the Client, communicating with external service providers and reporting.
• Understanding of building maintenance and ability to manage contractors.
• A thorough understanding of Leasehold management and all relevant Acts and Legislative requirements required for the role.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme