Property Management Support Specialist

Travel Chapter; Ambleside; On-site; GBP 21,000 - 32,000; Full time

Job summary

Travel Chapter in Ambleside is seeking an organised, proactive Property Management Support colleague to help run our day-to-day operations. You'll work with owners, guests, housekeepers and contractors to keep properties in excellent condition and guest experiences strong.

This hands-on role covers administration, guest communications, supplier coordination and property checks. You will manage inquiries, support stock and laundry operations, and help ensure safety checks and reporting are

Qualifications

• Organised, proactive and customer-focused mindset.
• Excellent communication and interpersonal skills.
• Strong administration and data handling abilities.
• Confident IT skills, including Microsoft Office and CRM systems.

Responsibilities

• Supporting the daily operations of the Property Management team, helping to ensure smooth office functioning and regional operations.
• Acting as a welcoming first point of contact for owners, guests, housekeepers, contractors and visitors.
• Managing incoming phone calls and emails, directing queries to relevant teams when needed.
• Building trusted relationships with property owners and supporting a positive owner experience.
• Coordinating communication between owners, guests, housekeepers, trades and internal departments.
• Maintaining relationships with housekeepers and contractors and growing the local service-network.
• Providing housekeepers with up-to-date information for property turnovers and checking owner portals for changes.
• Supporting property checks, audits and safety checks to maintain high standards.
• Onboarding new housekeepers and assisting the wider team with operational requirements.
• Assisting with stock management, distribution of supplies and replenishment as needed.
• Providing administrative support including invoicing, owner charges, data checks and reporting.
• Capturing guest feedback and communicating issues to the team for resolution.
• Supporting laundry and linen operations where applicable and keeping areas organised.

Job description

Travel Chapter in Ambleside is seeking an organised, proactive Property Management Support colleague to help run our day-to-day operations. You'll work with owners, guests, housekeepers and contractors to keep properties in excellent condition and guest experiences strong.

This hands-on role covers administration, guest communications, supplier coordination and property checks. You will manage inquiries, support stock and laundry operations, and help ensure safety checks and reporting are