Property Lettings Customer Service Pro

Connells-Group-2; Manchester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual leave 23 days

Birthday leave

Career progression

Employee assistance

Discount schemes

Family friendly leave

Job summary

Bridgfords, part of Connells Group, is seeking a Customer Service Administrator to support our Property Management Team in Manchester City Centre. You will work with branches, landlords and tenants to provide efficient property management and tenancy services.

The role offers a collaborative team, progression opportunities, and benefits such as generous annual leave, an Employee Assistance Programme, and access to discount schemes.

Qualifications

• Highly organised with strong attention to detail.
• A confident communicator, both written and verbal.
• Able to work effectively under pressure and meet deadlines.

Responsibilities

• Managing the effective resolution and disbursement of tenants’ security deposits, at the end of a tenancy
• Arranging end-of-tenancy check-out appointments and communicating appropriately
• Cross-checking original property inventories against check-out reports, identifying tenant liabilities and preparing schedule of works
• Negotiating with landlords and tenants to agree deductions, within legislative timescales
• Identifying general maintenance or improvements to maintain the property in good order
• Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills

Highly organised

Confident communicator

Under pressure

Job description

Bridgfords, part of Connells Group, is seeking a Customer Service Administrator to support our Property Management Team in Manchester City Centre. You will work with branches, landlords and tenants to provide efficient property management and tenancy services.

The role offers a collaborative team, progression opportunities, and benefits such as generous annual leave, an Employee Assistance Programme, and access to discount schemes.