Helpdesk & Facilities Manager

Publicis Groupe UK; Greater London; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Annual Leave 25 days + bank holidays

Pension

Private medical

Onsite café and wellbeing benefits

Job summary

Publicis Groupe UK is seeking a proactive, highly organised Facilities & Helpdesk professional to manage the Groupe helpdesk tool, resolve user issues, and coordinate facilities across London offices. You will oversee access control, event support, and compliance with health and safety policies while maintaining exceptional client service.

The role requires 2+ years in a corporate service helpdesk or similar environment, strong MS Office skills, and a resilient, adaptable mindset to meet tight

Qualifications

• Minimum of 2 years dedicated experience in a corporate service helpdesk or similar high-volume service delivery role.
• Proficient with Microsoft Office (Outlook, Word, Excel) and calendar/meeting room booking systems.
• Ability to manage complex schedules, conflicting demands, and allocate resources effectively.

Responsibilities

• Serve as the primary point of contact for the Groupe helpdesk service tool and resolve user issues.
• Proactively manage the Facilities Service Now ticket dashboard and ensure SLAs are met.
• Maintain and update the Helpdesk guide/manual, adapting procedures as needed.
• Assist in access control management and guest pass issuance.
• Coordinate setup and derigging of meeting rooms and support events across London locations.
• Ensure compliance with health and safety policies and flexible shift patterns.
• Lead and motivate the reception/supervisor team to deliver high service levels.
• Deliver client-centric resolutions and maintain smooth operational planning.

Skills

Service excellence

Problem solving

Resilience under pressure

Communication skills

Client-centric approach

Attention to detail

Organisational prowess

Proactive & motivated

Flexible & adaptable

Team player

Complaint resolution & diplomacy

Tools

Microsoft Office

Job description

Publicis Groupe UK is seeking a proactive, highly organised Facilities & Helpdesk professional to manage the Groupe helpdesk tool, resolve user issues, and coordinate facilities across London offices. You will oversee access control, event support, and compliance with health and safety policies while maintaining exceptional client service.

The role requires 2+ years in a corporate service helpdesk or similar environment, strong MS Office skills, and a resilient, adaptable mindset to meet tight