Helpdesk & Facilities Manager

Publicis Groupe; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Annual Leave 25 days + bank holidays

Pension

Private Medical

Dental/Health benefits

Job summary

Publicis Groupe UK is seeking a proactive, highly organized professional for a full-time in-office facilities and helpdesk role at Television Centre, White City, London. You will manage front-of-house operations, access control, and event support across UK sites.

The role requires 2+ years in corporate service helpdesk, strong Microsoft Office skills, and experience with ServiceNow; travel to other London offices is possible.

Qualifications

• Minimum of 2 years dedicated experience in a corporate service helpdesk role.
• Strong proficiency with Microsoft Office including Outlook, Word, Excel.
• Experience with calendar/meeting room booking systems.

Responsibilities

• Serve as the primary contact for the Groupe helpdesk service tool, resolving user issues and ensuring client satisfaction.
• Proactively manage the Facilities Service Now ticket dashboard, ensuring timely allocation and resolution of requests.
• Maintain and review the Helpdesk guide/manual, updating procedures to meet evolving business needs.
• Assist in management of the TVC Publicis access control system, issuing and deactivating passes and coordinating guest access.
• Coordinate and support TVC setup and derigging of meeting room requests and pitches, often under tight deadlines.
• Ensure compliance with health and safety policies and adapt to flexible shift patterns across London sites.
• Lead the helpdesk development and motivate the reception supervisor team.

Skills

Helpdesk experience

Microsoft Office proficiency

ServiceNow

Calendar management

Tools

ServiceNow

Outlook

Booking systems

Job description

Publicis Groupe UK is seeking a proactive, highly organized professional for a full-time in-office facilities and helpdesk role at Television Centre, White City, London. You will manage front-of-house operations, access control, and event support across UK sites.

The role requires 2+ years in corporate service helpdesk, strong Microsoft Office skills, and experience with ServiceNow; travel to other London offices is possible.