Property Estates Administrator – Client Reporting

Colliers; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Colliers in Manchester is seeking an Estates Administrator to support a national property portfolio. You will provide efficient administration, client reporting, diary management, and document handling for the team.

Your role includes coordinating meetings, invoicing, data maintenance, and assisting with property inspections and compliance tasks. A-Level or equivalent education with relevant qualifications is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills with exceptional attention to detail.
• Effective time management skills and the ability to prioritise competing workloads.
• Strong written communication skills with a professional approach to correspondence and reporting.
• A collaborative team player who can follow instructions and contribute positively to team objectives.
• Ability to work independently and use initiative when required.
• Proven ability to work under pressure and meet tight deadlines.
• Proactive, adaptable, and flexible approach to workload management.
• Good working knowledge of Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Act as the first point of contact for general tenant enquiries, ensuring a high level of customer service.
• Coordinate and prepare regular client reports, ensuring accuracy and timely delivery.
• Organise and support monthly and quarterly client meetings.
• Monitor fee schedules and coordinate the quarterly invoicing process.
• Maintain and manage property-related data and records.
• Provide effective diary management and administrative support to the team.
• Arrange and assist with property inspections and site visits.
• Support budget monitoring and financial reporting activities.
• Assist with arrears management, collection processes, and related reporting.
• Provide administrative support for licences to alter, assignments, and related property transactions.
• Investigate utility account issues and liaise with utility consultants to ensure timely resolution.
• Code and process supplier invoices for approval and payment.
• Support service charge reporting and the preparation of client and occupier information packs.
• Process and manage insurance claims.
• Maintain and update KPI schedules to monitor service delivery standards.
• Work collaboratively within the wider team, adopting a flexible approach to support business needs.
• Assist Directors and Property Managers with project work and broader business initiatives.
• Manage key reporting deadlines, monitor compliance, and proactively liaise with Property Managers to ensure information is current and complete.
• Review, standardise, and continuously improve reporting templates and administrative processes.
• Ensure compliance with all company policies and statutory requirements relating to health & safety, fire safety, and hygiene.

Skills

Communication

Interpersonal skills

Organisation

Time management

Written communication

Team player

Independent work

Deadline driven

MS Office

Education

A-Level or equivalent

Property/business admin qualifications

Commitment to development

Tools

Outlook

Word

Excel

PowerPoint

Job description

Colliers in Manchester is seeking an Estates Administrator to support a national property portfolio. You will provide efficient administration, client reporting, diary management, and document handling for the team.

Your role includes coordinating meetings, invoicing, data maintenance, and assisting with property inspections and compliance tasks. A-Level or equivalent education with relevant qualifications is preferred.