Assistant Property Manager

Deverell Smith Recruitment Ltd

Greater London

On-site

GBP 35,000 - 37,000

Full time

10 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Bonus scheme

Career progression

Job summary

Deverell Smith Recruitment Ltd is seeking an Assistant Property Manager for a PBSA site in London. You will support resident experience, occupancy, operations and compliance on-site, reporting to the Property Manager and coordinating with teams.

The ideal candidate has PBSA or residential property experience, strong customer service, and a proactive, team-focused approach. Salary £35,000-£37,000 + bonus; Monday–Friday with Saturday rota.

Qualifications

PBSA or residential property experience required.
Experience in property management, resident services or lettings.
Strong customer service background.
Experience working toward sales, occupancy or targets.
Excellent communication and relationship-building.
Strong organizational skills and attention to detail.
Proactive, positive and solutions-focused approach.
Ability to work independently and as part of a wider team.
Good IT skills, including Microsoft Office.
Flexibility to work Saturdays on a rota.

Responsibilities

Deliver excellent customer service to students, residents, contractors and visitors.
Be a key point of contact for resident queries and complaints.
Organise and promote resident events to build community.
Support sales and leasing strategies to maximise occupancy.
Conduct viewings and present the property to a high standard.
Monitor contractor activity and perform property inspections.
Assist with budgets, invoices and financial administration.
Support compliance, health & safety and reporting requirements.
Deputise for the Property Manager when needed and mentor junior staff.

Skills

PBSA experience

Customer service

Sales targets

Communication

Organization

MS Office

Teamwork

Flexibility

Tools

Yardi

Microsoft Office

Job description

Assistant Property Manager - PBSA

Salary: £35,000 -£37,000 + bonus
Working Hours: 9:00am-6:00pm or 10:00am-7:00pm, Monday-Friday, with Saturday working on a rota

The Opportunity

A leading purpose-built student accommodation (PBSA) operator is looking for an experienced Assistant Property Manager to join their on-site team.

Reporting to the Property Manager, you will play a key role in the day-to-day management of the property, supporting across resident experience, sales, occupancy, operations, compliance, maintenance and team development.

This is a hands-on role suited to someone with previous PBSA or residential property experience who is looking to take the next step in their career.

Key Responsibilities

Resident Experience

Deliver an excellent level of customer service to students, prospective residents, contractors and visitors.
Act as a key point of contact for resident queries and complaints.
Resolve issues quickly and effectively, escalating where required.
Organise and promote resident events to build community and engagement.
Support initiatives to improve resident satisfaction, reviews and retention.
Ensure residents receive clear and timely communications.

Sales & Occupancy

Support the Property Manager with sales and leasing strategies to maximise occupancy.
Conduct viewings and ensure the property is presented to a high standard.
Manage enquiries professionally and efficiently.
Build relationships with universities, language schools and other key stakeholders.
Monitor competitor activity and local market conditions.
Support the move-in process and ensure a positive resident journey.
Assist with arrears management and difficult account conversations.
Maintain accurate records across property management systems.

Property Operations

Support the Property Manager with the day-to-day running of the PBSA scheme.
Assist with planned preventative and reactive maintenance.
Monitor contractors and subcontractors.
Conduct regular apartment and property inspections.
Support the annual student turnaround process.
Assist with operational budgets, invoice approvals and financial administration.
Support the production of reports and monitoring of key operational performance.

Compliance & Facilities

Support the delivery of fire, health & safety and statutory compliance requirements.
Complete and record regular inspections and follow up on any actions.
Monitor planned preventative and reactive maintenance.
Work with the Property Manager and Facilities team to manage contractors.
Identify opportunities for improved efficiency and cost savings.
Maintain the presentation and overall appearance of the property.
Report hazards, defects and serious issues promptly.

Team Support

Deputise for the Property Manager when required.
Support the training, development and mentoring of team members.
Assist with recruitment and onboarding.
Help manage team rotas and ensure appropriate building cover.
Contribute to team meetings and improvements to operational processes.
Promote a positive and collaborative team environment.

About You

The ideal candidate will have previous experience within PBSA, with a strong understanding of student accommodation operations and the resident journey.

You will ideally have:

Previous experience within PBSA or a similar residential property environment.
Experience across property management, resident services, lettings or operations.
A strong customer service background.
Experience working towards sales, occupancy or commercial targets.
Excellent communication and relationship-building skills.
Strong organisational skills and attention to detail.
Strong organisational skills and attention to detail.
A proactive, positive and solutions-focused approach.
The ability to work independently and as part of a wider team.
Good IT skills, including Microsoft Office.
The ability to handle confidential information professionally.
Flexibility to work Saturdays as part of a rota.