Property Claims Specialist - Settlement & Service

Arch Capital Group Ltd.; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Arch Capital Group Ltd. is seeking a Claims Handler in Manchester to manage a portfolio of first-party property claims. You will work with underwriters, brokers and insureds to advance settlements while ensuring coverage interpretation is accurate.

The role requires a customer-focused, analytical professional who can handle confidential information with integrity and manage claims within authority thresholds, delivering clear communications throughout the process.

Qualifications

• Basic understanding of the UK insurance market and the claims process.
• Ability to review policy documents and interpret cover.
• Strong self-management and customer service emphasis.
• Strong analytical, verbal and written communication skills.

Responsibilities

• Efficiently handle all claims within file allocation in line with group SLA’s.
• Adjust, assess and manage assigned claims within own defined authority.
• Ensure coverage is reviewed and reserving is correctly set and maintained.
• Setting of file strategies and negotiating settlements in accordance with policy terms.
• Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times.
• Deliver a customer centric claims proposition that will enhance Arch reputation/brand.

Skills

UK insurance market knowledge

Policy interpretation

Self-management

Customer service

Analytical & written communication

Education

Open to pursuing CII qualifications

Job description

Arch Capital Group Ltd. is seeking a Claims Handler in Manchester to manage a portfolio of first-party property claims. You will work with underwriters, brokers and insureds to advance settlements while ensuring coverage interpretation is accurate.

The role requires a customer-focused, analytical professional who can handle confidential information with integrity and manage claims within authority thresholds, delivering clear communications throughout the process.