Property Claims Specialist - Quick Settlements

Arch Insurance Group Inc.; Manchester; On-site; GBP 27,000 - 38,000; Full time

Job summary

Arch Europe Insurance Services Ltd in Manchester is seeking a Claims Handler to manage a portfolio of first party property claims, working closely with Underwriters and liaising with brokers, insureds and other stakeholders.

The role focuses on efficient claims handling, accurate coverage reviews, reserving, file strategies and settlement negotiations, with emphasis on customer service and timely resolutions.

Qualifications

• Solid understanding of the UK insurance market and the claims lifecycle.
• Ability to read policy documents and interpret cover accurately.
• Strong self-management and customer-service orientation.
• Excellent analytical, verbal and written communication skills.

Responsibilities

• Manage a portfolio of first party property claims within own file allocation.
• Work with Underwriters and liaise with brokers, insureds and stakeholders.
• Review cover, adjust, assess and reserve claims within authority.
• Set file strategies and negotiate settlements per policy terms.
• Communicate proactively to drive timely settlements and customer satisfaction.
• Support Arch's reputation through a customer-centric claims proposition.

Skills

UK insurance basics

Claims process

Policy interpretation

Self-management

Customer service

Analytical skills

Verbal & written communication

Education

Open to pursuing CII qualifications

Job description

Arch Europe Insurance Services Ltd in Manchester is seeking a Claims Handler to manage a portfolio of first party property claims, working closely with Underwriters and liaising with brokers, insureds and other stakeholders.

The role focuses on efficient claims handling, accurate coverage reviews, reserving, file strategies and settlement negotiations, with emphasis on customer service and timely resolutions.