Claims Assistant

McNeil & Co.; Manchester; On-site; GBP 32,000 - 46,000; Full time

Job summary

Arch Europe Insurance Services Ltd is seeking a Claims Specialist to manage a portfolio of first party property claims in the UK. You will work with Underwriters, brokers, stakeholders and insureds to resolve claims efficiently and in line with policy terms.

The role focuses on reserving, file strategies, settlements, and proactive communication to improve settlement times and customer satisfaction, while maintaining Arch's reputation.

Qualifications

• Basic understanding of the UK insurance market and claims process.
• Ability to interpret policy documents and determine cover.
• Strong self-management and customer service orientation.

Responsibilities

• Efficiently handle all claims within your allocated file.
• Adjust, assess and manage assigned claims within defined authority.
• Ensure correct reserving and review of coverage.
• Set file strategies and negotiate settlements per policy terms.
• Communicate proactively to resolve claims and optimise settlement times.
• Deliver a customer-centric claims proposition to enhance Arch's reputation.

Skills

UK insurance market knowledge

Claims handling

Customer service

Analytical skills

Education

Open to CII qualifications

Experience in insurance industry

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Role Summary & Purpose

Manage a portfolio of first party property claims. Working in conjunction with Underwriters. Liaise with brokers, stakeholders and insureds as required.

Key Tasks & Responsibilities

• Efficiently handle all claims which are part of the job holder’s file allocation in accordance with group SLA’s
• Adjust, assess and manage assigned claims within own defined authority.
• Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained.
• Setting of file strategies and negotiating settlement in accordance with policy terms.
• Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times
• Deliver a customer centric claims proposition that will enhance the Arch reputation / brand.

Role Requirements & Skills

• Basic understanding of UK insurance market and the claims process
• Ability to review policy documents and correctly interpret cover.
• Ability to apply a high level of self-management.
• Enthusiasm and passion for strong customer service
• Strong analytical, verbal and written skills

Qualifications

• Open to working towards CII qualifications
• Experience Insurance experience desirable
• Customer service experience

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.

14101 Arch Europe Insurance Services Ltd Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.