Insurance Claims Handler (Glasgow)

Crawford & Company; Glasgow; On-site; GBP 32,000 - 52,000; Full time

Job summary

Crawford & Company in Glasgow is seeking a proactive Claims Handler to support the management of property claims from notification through settlement. You will deliver end-to-end service, review policy coverage, and liaise with policyholders and stakeholders to ensure timely progression of claims.

The role emphasizes strong communication, organisational skills, and a customer-focused approach within a collaborative team environment.

Qualifications

• Experience in insurance claims handling or FNOL environments.
• Excellent communication and people skills with customers and colleagues.
• Customer-focused approach with a positive, proactive mindset.
• Strong organisation and prioritisation to manage multiple tasks.
• High level of diligence and commitment to quality outcomes.
• Ability to work both independently and within a team.

Responsibilities

• Support Adjusters in managing a varied portfolio of property claims.
• Deliver a professional end-to-end claims handling service and positive customer experience.
• Review and establish policy coverage using terms and conditions accurately.
• Manage FNOL interactions, gathering information and setting expectations.
• Liaise with policyholders, brokers, contractors and stakeholders to progress claims.
• Maintain accurate claim records and ensure service levels are met.

Job description

Job Description

Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.

Responsibilities

• Support Adjusters in the management of a varied portfolio of property insurance claims.
• Deliver a professional end-to-end claims handling service, ensuring a positive customer experience throughout the claim lifecycle.
• Review and establish policy coverage, applying policy terms and conditions accurately and consistently.
• Manage First Notification of Loss (FNOL) interactions, gathering key information and setting clear expectations with customers and stakeholders.
• Liaise with policyholders, brokers, contractors, and other stakeholders to progress claims efficiently and effectively.
• Maintain accurate claim records and ensure service level agreements are met.

Qualifications

Essential:

• Previous experience within the insurance sector, ideally in a Claims Handling, Claims Administration or FNOL environment.
• Excellent communication and people skills, with the ability to build positive relationships with customers and colleagues.
• A positive, initiative-taking and customer-focused approach.
• Strong organisational skills with the ability to manage competing priorities effectively.
• High level of diligence and commitment to delivering quality outcomes.
• Ability to work both independently and collaboratively within a team environment.

Desirable

• Previous experience handling property claims, including domestic and/or commercial claims.
• Understanding of policy coverage and claims investigation processes.
• Experience of working within a customer service-driven environment.
• Progress towards, or interest in obtaining, relevant insurance qualifications.

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

About

At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.

If you have an accommodation need, please email [e-mail] as soon as possible to make any reasonable adjustments.