Property Claims Handler

TIME Appointments Ltd; Stoke-on-Trent; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Professional qualification机会

Increased annual leave

Birthday leave

Private medical insurance

Training sessions

Discounted vehicle hire

Free onsite parking

Employee referral scheme

Job summary

TIME Appointments Ltd is recruiting an experienced Property Claims Handler to join our client's team, managing a varied caseload from initial notification through investigation and settlement. You will work to a high standard of customer service and maintain accurate records.

The role requires solid knowledge of insurance products, policy coverage, and claims processes, plus excellent communication and negotiation skills.

Qualifications

• Experience in insurance claims handling.
• Property claims experience desirable.
• Knowledge of policy coverage and claims processes.
• Excellent communication, negotiation and organisational skills.
• Customer-focused and proactive approach.
• Ability to manage multiple claims and priorities.
• Proficient with MS Office and CRM systems.

Responsibilities

• Manage end-to-end property claims from notification to settlement.
• Review policy coverage and assess liability and damage.
• Investigate claims and evaluate evidence.
• Negotiate settlements with customers, insurers and loss adjusters.
• Coordinate with brokers, underwriters and third parties.
• Handle enquiries and maintain timely correspondence.
• Keep claims records up-to-date in line with regulatory requirements.
• Prioritise a varied caseload while maintaining service quality.

Skills

Insurance claims handling

Property claims

Policy coverage knowledge

Communication

Negotiation

Organisational skills

CRM systems

Microsoft Office

Customer service

Tools

CRM systems

Microsoft Office

Job description

We are recruiting for an experienced Property Claims Handler to join our client's team, managing a varied caseload of property claims from initial notification through investigation and assessment to successful settlement.

This is an excellent opportunity for a confident claim's professional with strong technical knowledge, excellent communication skills and a genuine commitment to delivering a high level of customer service.

Key Responsibilities

• Manage property claims end-to-end, from first notification through to settlement.
• Review policy coverage and assess claims, liability and property damage.
• Investigate claims and gather, review and evaluate relevant evidence.
• Negotiate settlements with customers, insurers, loss adjusters and other stakeholders.
• Liaise effectively with brokers, underwriters, customers and third parties.
• Handle enquiries, complaints and correspondence promptly and professionally.
• Maintain accurate and up-to-date claims records in line with regulatory and compliance requirements.
• Manage a varied caseload, prioritising effectively while maintaining a high standard of customer service.

Skills & Experience Required

• Previous experience in insurance claims handling is essential.
• Previous property claims experience is highly desirable.
• Good knowledge of insurance products, policy coverage and claims processes.
• Excellent communication, negotiation and organisational skills.
• Customer-focused, professional and proactive in your approach.
• Confident managing multiple claims and competing priorities.
• Comfortable using Microsoft Office and CRM systems.

Benefits (Subject to Eligibility)

• Competitive salary of up to £36,000 DOE.
• Hybrid working, with office attendance once every two weeks (after successful completion of probation)
• Professional qualification opportunities.
• Increased annual leave with service.
• Additional paid birthday leave.
• Private medical insurance and health cash plan.
• Free personal training sessions.
• Discounted vehicle hire.
• Free onsite parking.
• Employee referral scheme.