Property Claims Account Handler

OPRA GROUP; Essex; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Career development

Professional qualification support

Exposure to high-profile real estate &

Collaborative team environment

Job summary

OPRA GROUP in the UK is seeking a Property Claims Account Handler to join a growing specialist claims team. You will manage a portfolio of property and liability claims across UK and European portfolios from notification through to settlement, while building strong relationships with clients, brokers and insurers.

The role rewards professional negotiation, accurate reporting and timely billing, with opportunities for career development and professional qualification support within a

Qualifications

• Experience in real estate insurance and commercial property claims.
• Experience in loss adjusting and claims handling.
• Experience working with brokers or in insurance environments.
• Excellent negotiation and decision-making skills.
• Strong communication and relationship-building abilities.
• Good organisation and attention to detail.

Responsibilities

• Investigate, negotiate and agree claim settlements.
• Manage a portfolio of property and liability claims from instruction to conclusion.
• Liaise with policyholders, insurers, brokers and stakeholders to drive claims to resolution.
• Work with clients and contacts across both the UK and Europe.
• Produce accurate reports and ensure billing processes are followed.
• Maintain accurate claim records throughout lifecycle of each case.
• Attend client review meetings and provide updates on claim activity.

Skills

Real estate insurance

Commercial property claims

Loss adjusting

Property & liability claims handling

Broking / insurance environments

Client relationship management

Communication

Job description

Property Claims Account Handler

Are you an experienced insurance or claims professional looking to develop your career within the real estate and commercial property sector?

An exciting opportunity has arisen for a Property Claims Account Handler to join a growing specialist claims team. This role offers the chance to work with UK and European property portfolios, managing claims from initial notification through to settlement while building strong relationships with clients, brokers, insurers and internal stakeholders.

The Role

Reporting to the Account Manager, you will be responsible for handling a portfolio of property and liability claims, ensuring they are managed efficiently, professionally and in line with company standards and regulatory requirements

Key Responsibilities

• Investigate, negotiate and agree claim settlements in a professional and timely manner.
• Manage a portfolio of property and liability claims from instruction through to conclusion.
• Liaise with policyholders, insurers, brokers and other stakeholders to drive claims to resolution.
• Work with clients and contacts across both the UK and Europe.
• Produce accurate reports in line with professional standards and agreed service levels.
• Ensure time recording and billing processes are completed accurately and in accordance with internal procedures.
• Raise invoices accurately and within required timescales.
• Work closely with technical claims and adjusting teams where appropriate.
• Attend client review meetings and provide updates on claim activity.
• Maintain accurate claim records and documentation throughout the lifecycle of each case.

About You

We are keen to speak with candidates who have experience within:

• Real estate insurance
• Commercial property claims
• Loss adjusting
• Property and liability claims handling
• Broking or wider insurance environments

You will also demonstrate:

• Strong negotiation and decision-making skills.
• Excellent communication and relationship-building abilities.
• Strong organisational skills and attention to detail.
• The ability to manage multiple priorities effectively.
• A proactive and professional approach to stakeholder management.
• Sound problem-solving capabilities and commercial awareness.

Professional qualifications or progress towards an industry-recognised qualification would be advantageous but are not essential.

What's on Offer?

• Competitive salary and benefits package.
• Opportunity to work with a diverse portfolio of UK and European property claims.
• Career development and professional qualification support.
• Exposure to high-profile real estate and commercial property accounts.
• Collaborative and supportive team environment.
• Long-term progression opportunities within a growing specialist business.