Property Claims Handler

Confidential; Leeds; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Hybrid work 2–3 days a week

Benefits package

Job summary

Confidential, a UK loss adjusting practice with national coverage, is seeking an experienced Property Claims Handler to manage a diverse caseload of commercial and domestic property losses, including high-value and complex claims, for key insurer clients. The role requires excellent communication, sharp technical understanding of policy wordings, and strong negotiation skills.

You will work in a hybrid setup (2–3 days in the office) while building strong relationships with policyholders,

Qualifications

• Experience handling commercial and domestic property claims, including high-value losses.
• Excellent verbal and written communication.
• Strong negotiation and customer service skills.
• Ability to interpret policy wordings and explain coverage clearly.
• Ability to manage own workload and meet deadlines.

Responsibilities

• Manage own caseload of commercial and domestic property claims, including high-value complex losses.
• Validate and assess liability; gather and review evidence.
• Investigate claims; negotiate settlements with insurers, loss adjusters, and stakeholders.
• Maintain relationships with policyholders, insurers, brokers and internal teams.
• Work in a hybrid office-based environment 2–3 days per week.

Skills

Communication skills

Negotiation

Policy wordings understanding

Time management

Customer service

Education

Cert CII

Cert CILA

Job description

• An experienced Property Claims handler is required to join a UK Loss Adjusters.
• An experienced Property (Commercial & Domestic including Major & Complex Loss) Claims handler is required to join a UK Loss Adjusters, with offices throughout the UK and a renowned reputation within the industry for providing an exceptional Claims services specialising in Property, Liability, Subsidence and HNW.
• As an experienced Property Claims Handler, you will join an already experienced team working with key Insurer clients managing your own caseload of both commercial and domestic claims.

Key duties

• Manage your own caseload or property claims - commercial, domestic plus high value complex losses
• Validate and assess liability
• Gather and review evidence, carry out full investigations
• Negotiate settlements working with loss adjusters, contractors, surveyors and all other relevant stakeholders
• Act as a focal and key point of contact
• Work closely with, build and maintain good working relationships with policyholders, insurers, brokers and internal teams across the company

About you

• A background in handling commercial and domestic property claims including high value, complex losses
• Exceptional communication skills, verbal and written
• Be technical minded with experience of understanding policy wordings, coverage and be able to interpret simply and effectively to policyholders
• Good negotiations skills with an excellent background in customer service
• The ability to manage your own workload, working to deadlines
• Be happy working on a hybrid basis 2-3 days per week working from an office
• Cert CII and /or Cert CILA or working towards

Salary & Benefits

Salary up to £32,000 plus excellent benefits package