Property Assistant

Centrick Group; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Property Assistant, um die Verwaltung eines Immobilienportfolios zu unterstützen. In dieser Rolle sind Sie der erste Ansprechpartner für Kundenanfragen und bieten exzellenten Kundenservice. Sie arbeiten eng mit Property Managern zusammen, um komplexe Anfragen zu lösen und die Dokumentation zu verwalten. Bei Centrick fördern wir eine inklusive und wertorientierte Umgebung, in der Sie sich weiterentwickeln und Ihre Fähigkeiten ausbauen können. Profitieren Sie von einem großzügigen Urlaub, einem Rentenplan und Unterstützung für die berufliche Weiterbildung in einem freundlichen und unterstützenden Team.

Benefits

Gesundheits- und Wellnessunterstützung

25 Tage Urlaub plus Feiertage

Großzügiges Rentensystem

Soziale Veranstaltungen und Teambesprechungen

Zusätzlicher freier Tag für Ihren Geburtstag

Urlaubssteigerungen mit der Betriebszugehörigkeit

Unterstützung für berufliche Weiterbildung

Erhöhte Krankheitsvergütung mit der Betriebszugehörigkeit

24/7 Unterstützung für psychische Gesundheit

Freiwilligentage für wohltätige Zwecke

Qualifications

• Erfahrung im Kundenservice und in der Verwaltung von Immobilien.
• Fähigkeit, starke Beziehungen zu Bewohnern und Kunden aufzubauen.

Responsibilities

• Unterstützung bei der Verwaltung eines Portfolios von Immobilien.
• Erster Ansprechpartner für Kundenanfragen und -anforderungen.

Skills

Kundenservice

Administrative Fähigkeiten

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Abschluss in einem relevanten Bereich

Tools

Dwellant

Job description

The Company

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!

We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?

As a Property Assistant, you will support the smooth management of a portfolio of properties.

Working alongside your colleagues and Property Managers, you will develop a detailed knowledge of each property and showcase your administrative skills, customer service excellence, and ability to build strong rapport with residents and clients.

You will also handle customer requirements as their first point of contact, including answering general enquiries, raising work requests, providing key documentation, and managing communications via the residents’ portal.

And what will you be doing?

No two days are the same, but here are some typical tasks. Even if you can't tick everything, we encourage you to apply if you believe you have what it takes:

• Deliver exceptional customer service at all times
• Answer calls and resolve issues where possible
• Confidently handle requests such as fob requests, statement requests, access details, account balances, contracts, bank details, portal access, and maintenance updates
• Manage estate inbox and customer service queue in Dwellant
• Manage voicemail inbox
• Chase open maintenance jobs with contractors
• Issue letters via email and post
• Deal with returned post
• Raise POs where necessary
• Assist with department operations as instructed by Senior PAs

Additionally, you will:

• Answer overflow calls with first-time resolution where possible
• Work with Property Managers to resolve complex queries
• Conduct site inspections and follow-up actions
• Ensure contracts are in place, including tenders and contractor documentation
• Raise quote requests on Dwellant and chase responses
• Maintain up-to-date documents in Dwellant (insurance certificates, etc.)
• Check OOH reports and raise POs as needed
• Handle breach of lease letters and processes
• Respond promptly to calls and emails, providing regular feedback on outstanding issues
• Have knowledge of Service Charges and Insurance Claims

What’s in it for you?

We foster an inclusive, values-driven environment. Benefits include:

• Health and Wellbeing support via Medicash
• 25 days holiday plus bank holidays
• Generous pension scheme
• Social events and team meet-ups
• Extra day off for your birthday
• Holiday increases with service
• Support for professional development and industry qualifications
• Enhanced sick pay with service
• 24/7 mental health support and counselling
• Charity volunteering days
• Perkbox rewards platform

At Centrick, inclusivity and diversity are at our core. We welcome applicants from all backgrounds and aim to make the interview process as comfortable as possible. We look forward to your application!