Property Assistant

Centrick Group; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Property Assistant to enhance the management of a diverse portfolio. In this dynamic role, you will be the first point of contact for residents, delivering exceptional customer service and administrative support. Your responsibilities will include managing inquiries, coordinating with contractors, and ensuring smooth communications through the residents' portal. This position offers a collaborative environment where your contributions will directly impact residents' experiences. Join a values-driven team that prioritizes inclusivity and personal growth, all while enjoying a range of benefits to support your wellbeing.

Benefits

Health and Wellbeing Benefits

25 Days Holiday + Bank Holidays

Generous Pension Scheme

Regular Social Events

Extra Day Off for Birthday

Holiday Increases with Service

Study Support and Training

Company Sick Pay

24/7 Mental Health Support

Volunteering Day for Charity

Qualifications

• Strong customer service skills with the ability to build rapport.
• Experience in handling administrative tasks and customer queries.

Responsibilities

• Deliver exceptional customer service and manage property inquiries.
• Assist Property Managers with administrative tasks and site inspections.

Skills

Customer Service

Communication Skills

Administrative Skills

Problem-Solving

Education

High School Diploma

Relevant Experience in Property Management

Tools

Dwellant

Job description

The Company

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!

We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?

As a Property Assistant, you will support the smooth management of a portfolio of properties.

Working alongside your colleagues and Property Managers, you will develop a detailed knowledge of each property and showcase your administrative skills, customer service excellence, and ability to build strong rapport and lasting connections with residents and clients.

You will also handle customers’ requirements as their first point of contact, including answering general enquiries, raising requests for work, providing key documentation, and managing communications via the residents’ portal.

And what will you be doing?

No two days are the same but here’s a flavour of some typical tasks. Even if you can’t tick everything but think you’ve got what it takes, we’d love to hear from you:

• Deliver exceptional customer service at all times
• Answer calls – first time resolution where possible
• Confidently answer and resolve: fob requests, statement requests, access details, account balance queries, locate contracts, bank details, direct to correct department, portal access, provide maintenance updates
• Manage and respond to estate inbox / customer service queue in Dwellant
• Manage voicemail inbox
• Chase open maintenance jobs with relevant contractors
• Issue letters via email and post
• Deal with returned post
• Raise PO’s where necessary
• Assist with the general running of the department as instructed by Senior PAs

Additionally, confidently:

• Answer overflow calls – first time resolution where possible
• Work alongside and have regular meetings with the Property Manager responsible for their portfolio
• Work with Property Manager to resolve and respond to complex queries
• Conduct site inspections and follow-up actions
• Ensure contracts are in place – find tenders, new contractors, and gather required documents
• Raise quote requests on Dwellant and chase responses
• Keep Dwellant up to date with documents (insurance certificates, etc.)
• Check OOH reports for sites and raise POs
• Handle breach of lease letters and processes
• Respond promptly to calls and emails (inside SLA) and provide regular feedback on outstanding issues
• Maintain knowledge of Service Charges
• Deal with Insurance Claims

What’s in it for you?

We foster a values-driven, inclusive environment so you enjoy coming to work every day. You’ll have access to benefits like:

• Health and Wellbeing: Medicash virtual GP, therapies, optical/dental expenses
• Rest and Adventure: 25 days holiday + bank holidays
• Future Security: Generous pension scheme
• Socials: Regular events, lunches, meet-ups
• Celebrate Your Day: Extra day off for your birthday
• Extra Time: Holiday increases with service
• Skills Investment: Study support, training, and our Centrick Academy
• Wellbeing: Company sick pay, 24/7 mental health support, counselling
• Giving Back: One volunteering day for charity
• Perkbox: Rewards platform for perks and recognition

At Centrick, inclusivity and diversity are core to who we are. We welcome candidates from all backgrounds and aim to make the hiring process supportive and welcoming. If you need any adjustments during your interview, just let us know. We’re here to help you shine.