Property Assistant

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Property Assistant to enhance customer service and support property management. In this dynamic role, you'll nurture relationships and ensure smooth operations for residents and clients. With a focus on collaboration and personal growth, you'll enjoy a values-driven environment that prioritizes your well-being and professional development. Join a forward-thinking team that values diversity and offers a range of benefits, including generous holiday allowance, mental health support, and opportunities for further training. If you're passionate about delivering exceptional service, this could be the perfect opportunity for you.

Benefits

Health and Wellbeing Support

25 Days Holiday

Competitive Pension Scheme

Social Events

Birthday Day Off

Study Support

24/7 Mental Health Support

Volunteering Day

Perkbox Access

Qualifications

• Organized individual with strong customer service skills.
• Proficient in IT with excellent communication and letter writing skills.

Responsibilities

• Assist with the general running of the department.
• Respond to incoming calls and emails promptly.
• Manage day-to-day people issues and support property managers.

Skills

Customer Service

Communication Skills

IT Proficiency

Attention to Detail

Education

High School Diploma

Relevant Certifications

Tools

Dwellant

Qube

Job description

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We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!

We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?

We are looking for an organised individual, who enjoys getting the best out of people and showing them how to deliver exceptional customer service. Nurturing relationships with the property managers supporting a portfolio of properties to assist and support out residents and clients.

You’ll have plenty of exposure to administration and the ability to build rapport with not only your team and colleagues but each and every one of our clients.

You will be comfortable answering a multitude of various calls, from broken light bulb enquiries to maybe even dealing with a major situation, applying the same level of empathy and service to each issue. Then working collaboratively with your team and Property Manager to ensure a smooth process for the residents.

With the ability to pick up a range of internal systems, you’ll be proficient in IT, with great attention to detail, strong communication and detailed letter writing skills; including excellent spelling and grammar.

And what will you be doing?

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

• To assist with the general running of the department as instructed by the Director and Head of Client Services
• Respond to incoming calls and emails quickly; ensuring regular feedback of outstanding issues is provided. This ranges from managing the General Inbox for Estate Management, answering general enquiries, raising requests for work to be undertaken, providing key documentation and managing communications via the residents portal
• Excellent IT skills and knowledge of block management software packages. Centrick Property runs Dwellant and Qube software so experience of this is advantageous but not essential as training will be provided
• Deal with Insurance Claims
• You will also be responsible for managing the day to day people issues such as sickness absence, holiday and performance

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Health and Wellbeing: We all know how important health is and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority
• Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays! Whether you need to rest and recharge or seek new adventures like storming up a mountain, we want you to have the time to do what thrills you
• Future Security: National surveys show that pensions are a top priority for employees. That’s why we offer a competitive pension scheme, allowing you rest assured with the future!
• Socials: Enjoy our calendar of events, which includes lunches, activities and meet-ups with all our teams (we're quite big now and spread across the nation!) These gatherings are a fantastic opportunity for everyone to catch up, socialise and build connections within the business
• Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave
• Extra Time: We appreciate your dedication and service. As a token of our gratitude, your holiday allowance increases with your length of service
• Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that’s gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, dedicated to developing your skills
• Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That's why we offer 24/7 mental health support and complementary counselling sessions
• Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about
• Perkbox: We love this interactive platform which you have access to from Day 1, it allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid-week Nandos, a shopping spree or health-focused rewards! It’s your choice how you spend your monthly perks. Plus, you can win extra points for even more fun surprises

Other organisations may call this role Senior Management Co-ordinator, Senior Property Management Administrator, Senior Property Services Co-ordinator, Senior Lettings Administrator, Senior Property Services Administrator, or Senior Property Services Advisor.

At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.

So, if you’re ready to embark upon your career as a Senior Property Assistant, please apply via the button shown.