Property Asset Manager

Varnom Ross; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Yearly bonus

Strong pension

Job summary

Varnom Ross seeks an experienced Senior Surveyor/Associate to join its dynamic Property Asset Management team, taking responsibility for the day-to-day management and performance of a diverse commercial property portfolio.

This role focuses on building strong client relationships, delivering effective property management strategies and identifying opportunities to enhance asset performance and occupier experience. Hybrid working and leadership opportunities are available.

Qualifications

• MRICS qualification and minimum five years’ property management experience.
• Extensive experience managing commercial property assets and delivering high-quality client service.
• Strong knowledge of lease management, service charges, financial management and property operations.
• Excellent client relationship and stakeholder management skills.
• Strategic and proactive approach to problem-solving and decision-making.

Responsibilities

• Act as the primary point of contact for clients across your allocated portfolio.
• Review and manage occupier applications relating to alterations, wayleaves and leases.
• Prepare and manage service charge budgets, reconciliations and cash flow forecasts.
• Oversee performance of third-party suppliers and facilities management partners.
• Support ESG strategies and health & safety compliance.

Skills

MRICS qualification

Senior level experience

Client relationship management

Commercial awareness

Property operations

Education

MRICS qualification

Job description

We are seeking an experienced Senior Surveyor/Associate to join a dynamic Property Asset Management team, taking responsibility for the day-to-day management and performance of a diverse commercial property portfolio.

This is an exciting opportunity for a commercially minded property professional who enjoys building strong client relationships, delivering effective property management strategies and identifying opportunities to enhance asset performance and occupier experience.

You will act as a key point of contact for clients, providing strategic advice and operational expertise across all aspects of property management, while working collaboratively with internal teams, occupiers and external service partners.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for clients across your allocated portfolio, developing trusted and professional relationships.
• Understand client objectives, asset strategies, management agreements and performance KPIs.
• Attend client meetings and contribute to high-quality reporting, ensuring all agreed deliverables and service standards are achieved.
• Identify opportunities to strengthen existing relationships and support new business development.

Lease and Legal Management

• Review and manage occupier applications relating to alterations, wayleaves, underlettings and lease assignments, providing recommendations and advice to clients.
• Monitor tenant compliance with lease covenants and obligations, identifying breaches and managing appropriate remedies.
• Respond to technical queries relating to leases, licences and other property documentation.
• Manage occupier matters that may have an impact on asset value, investment strategy or property performance.

Financial and Service Charge Management

• Oversee financial management across the portfolio, including client and tenant liaison, cash flow management, charge raising and non-recoverable expenditure.
• Work closely with finance, credit control and accounts payable teams to ensure effective financial processes.
• Prepare and manage service charge budgets, reconciliations and cash flow forecasts in accordance with RICS guidance and client requirements.
• Monitor financial performance and identify opportunities to improve operational efficiency.

Property and Facilities Management

• Oversee the performance of third-party suppliers and facilities management partners, ensuring service standards and contractual obligations are met.
• Undertake regular property inspections, maintaining high standards of presentation and ensuring issues are identified, recorded and resolved promptly.
• Work collaboratively with external contractors and internal stakeholders on major works, refurbishment programmes and other property-related projects.
• Manage void properties, coordinating the necessary activities on behalf of clients and insurers.

ESG, Health & Safety and Insurance

• Support the delivery of client ESG strategies and initiatives, working alongside specialist ESG and facilities management teams.
• Maintain an understanding of relevant health and safety legislation and support the implementation of appropriate compliance measures.
• Assist with annual insurance renewals and oversee insurance matters across the portfolio.
• Manage the end-to-end insurance claims process, ensuring matters are progressed effectively.

Transactions and Portfolio Transitions

• Manage property handovers and transitions, including due diligence and associated documentation.
• Support acquisitions and disposals, liaising with clients, solicitors and other relevant third parties.
• Identify and address existing property management issues, implementing effective solutions.

Occupier Engagement and Customer Experience

• Build positive relationships with occupiers, promoting high levels of satisfaction and engagement.
• Gather relevant intelligence on occupier activity and business requirements to support client decision-making.
• Contribute to customer experience initiatives, working with specialist teams and service partners to enhance the occupier journey.

Commercial and Business Development

• Identify opportunities to generate additional fee income and ensure chargeable work is appropriately agreed, recorded and tracked.
• Play an active role in supporting new business opportunities and expanding existing client relationships.
• Identify cross-selling opportunities and contribute to wider business development initiatives.
• Support internal and external projects, helping drive continuous improvement and respond to changing client and market demands.

Candidate Profile

We are looking for an accomplished property management professional with strong technical knowledge, commercial awareness and the confidence to operate at a senior level.

Ideally, you will have:

• MRICS qualification, with a minimum of five years’ relevant property management experience.
• Extensive experience managing commercial property assets and delivering a high-quality service to clients.
• Strong knowledge of lease management, service charges, financial management and property operations.
• Excellent client relationship and stakeholder management skills.
• Strong commercial acumen, with the ability to identify opportunities and deliver positive asset outcomes.
• A strategic and proactive approach to problem-solving and decision-making.
• Excellent communication, negotiation and influencing skills.
• Strong analytical, financial planning and reporting capabilities.
• Advanced IT skills, including experience using property management systems.
• Experience working collaboratively across multidisciplinary teams and managing complex projects.

Leadership and Personal Attributes

• A confident and collaborative professional with the ability to lead, motivate and mentor colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive approach to identifying opportunities, improving processes and delivering added value.
• A commitment to high standards of service, professionalism and continuous development.
• An inclusive leadership style that encourages teamwork and knowledge sharing.
• The ability to build credibility and influence with clients, colleagues and external stakeholders.

What’s on Offer?

• Hybrid working – amazing benefits – yearly bonus – very strong pension.