Property Administrator / Office Administrator

Office Angels; Sutton; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Equal Opportunities Employer

Job summary

Office Angels is recruiting a Property Administrator / Office Administrator in Sutton, Surrey. The role is a fixed-term maternity cover of approximately 12 months, full-time and office-based.

You will support the Property Management team with daily administration for residential developments, handle calls and inquiries, manage inboxes, and coordinate with leaseholders, contractors and service providers to ensure timely completion of maintenance tasks and compliance obligations.

Qualifications

• Experience in administration, customer service or property sector.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication.
• Ability to prioritise workload and multi-task.
• Positive, proactive approach.

Responsibilities

• Supporting Property Managers with day-to-day administration of residential developments.
• Handling incoming calls and assisting with resident and client enquiries.
• Managing and monitoring shared email inboxes.
• Liaising with leaseholders, contractors and service providers.
• Logging maintenance issues, arranging repairs and tracking progress through to completion.
• Preparing correspondence, communications and mail merges.
• Maintaining contractor records, insurance information and compliance documentation.
• Assisting with major works projects and Section 20 consultation processes.
• Supporting the administration of insurance claims.
• Providing general administrative support to the wider Property Management team.

Skills

Administration

Organisation

Communication

MS Office

Prioritisation

Customer service

Tools

MS Word

MS Excel

Outlook

Job description

Property Administrator / Office Administrator

Location: Sutton, Surrey

Salary: £27,000 - £32,000 per annum

Hours: Monday to Friday, 9:00am - 5:30pm (1 hour lunch break)

Contract: Fixed-Term (Approx. 12 Months)

Working Pattern: Full-Time, Office-Based

A well-established and respected property organisation is seeking a Property Management Assistant to support its busy Block Management team on a maternity cover basis.

Key Responsibilities

• Supporting Property Managers with the day-to-day administration of residential developments.
• Handling incoming calls and assisting with resident and client enquiries.
• Managing and monitoring shared email inboxes.
• Liaising with leaseholders, contractors and service providers.
• Logging maintenance issues, arranging repairs and tracking progress through to completion.
• Preparing correspondence, communications and mail merges.
• Maintaining contractor records, insurance information and compliance documentation.
• Assisting with major works projects and Section 20 consultation processes.
• Supporting the administration of insurance claims.
• Providing general administrative support to the wider Property Management team.

Requirements

• Previous administration, customer service or property sector experience.
• Excellent organisational skills and strong attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritise workload and manage multiple tasks effectively.
• Positive, professional and proactive approach.
• Good working knowledge of Microsoft Word, Excel and Outlook.
• Comfortable communicating with clients, contractors and stakeholders at all levels.

Desirable

• Previous experience within residential property, block management, leasehold management or facilities management.
• Understanding of residential property management processes and procedures.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.