Estates Coordinator

Premier Estates Limited; Macclesfield; On-site; GBP 21,250 - 28,750; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday leave

Westfield Health cash plan + Westfield

Fully funded learning and development

Support for professional quals like T?

Company pension scheme

Car allowance for eligible roles

Employee referral scheme

Volunteer leave

Job summary

Premier Estates Limited is seeking an Estates Coordinator based in Macclesfield to act as the central hub between residents, contractors and property managers. You will coordinate repairs, manage information, and ensure timely, clear communication to deliver a great customer experience.

You will work with experienced property managers, maintaining records, schedules, and compliance while prioritising organisation, attention to detail and a people-first approach.

Qualifications

• Coordination or administrative experience in property, block management, lettings or facilities.
• Scheduling and liaising with contractors or suppliers, including access and permits.
• High-volume customer service with case management and SLA tracking.
• Using CRM or property management systems and confidently handling spreadsheets.
• Basic understanding of building maintenance, compliance and H&S documentation.

Responsibilities

• Managing emails and calls, logging enquiries and allocating actions.
• Raising, tracking and closing work orders, POs and invoices in line with process.
• Coordinating contractors: obtaining quotes, scheduling visits and arranging access.
• Maintaining H&S and compliance documentation, permits and insurance records.
• Preparing communications, notices, packs and updates for residents and stakeholders.
• Organising diaries and logistics for site inspections, meetings and follow-up actions.

Skills

Coordination

Administration

Customer service

Stakeholder management

Scheduling

CRM

Record keeping

Attention to detail

Tools

CRM systems

Spreadsheets

Property management software

Job description

ESTATES COORDINATOR

• Premier £25000 Office Based - Macclesfield

ROLE OVERVIEW

You will play a key role in keeping our developments running smoothly, acting as the central hub between residents, contractors and property managers. With a calm, professional approach, you will coordinate repairs and maintenance, manage information and documentation, and make sure communication is clear, timely and helpful.

Working alongside experienced property managers, you will bring structure and pace to day-to-day operations. Your diligence, eye for detail and people-first mindset will help deliver reliable service and a great experience for our customers and partners.

ROLE EXPECTATIONS

Most days you will manage a busy inbox and phone line, triaging enquiries, logging jobs and updating stakeholders. You will raise work orders, schedule contractors, chase progress, and keep records accurate and compliant in our systems. You will support meetings, reports and site visit logistics, ensuring nothing falls through the cracks.

WHAT SUCCESS LOOKS LIKE

• Residents and clients receive timely, clear updates and feel well looked after.
• Work orders are raised accurately, progressed proactively and completed on time.
• Compliance documents, permits and records are complete, current and easy to find.
• Contractor performance is monitored, with quotes compared and value achieved.
• Data in our systems is accurate, enabling confident reporting and decisions.
• Colleagues trust you as the go-to coordinator who keeps actions moving.

HOW YOU\'LL SPEND MOST OF YOUR TIME

• Managing emails and calls, logging enquiries and allocating actions.
• Raising, tracking and closing work orders, POs and invoices in line with process.
• Coordinating contractors: obtaining quotes, scheduling visits and arranging access.
• Maintaining H&S and compliance documentation, permits and insurance records.
• Preparing communications, notices, packs and updates for residents and stakeholders.
• Organising diaries and logistics for site inspections, meetings and follow-up actions.

WHO THIS ROLE IS FOR

• You are highly organised, detail-focused and thrive in a fast-paced, service-led environment.
• You communicate with warmth and clarity, even under time pressure.
• You take ownership, follow through and keep others informed without being chased.
• You balance empathy with firmness to resolve issues and move work forward.
• You enjoy being the operational anchor who makes complex moving parts work.

EXPERIENCE THAT HELPS

• Coordination or administrative experience in property, block management, lettings or facilities.
• Scheduling and liaising with contractors or suppliers, including access and permits.
• High-volume customer service with case management and SLA tracking.
• Using CRM or property management systems and confidently handling spreadsheets.
• Basic understanding of building maintenance, compliance and H&S documentation.

WHAT WE OFFER

• Competitive salary, aligned to experience
• Annual salary review
• 25 days holiday + bank holidays
• Birthday leave
• Buy and sell annual leave (up to one week)
• Westfield Health cash plan + Westfield Rewards perks platform
• Fully funded learning and development
• Support for professional qualifications including TPI, RICS and more
• Company pension scheme
• Car allowance for eligible roles
• Employee referral scheme
• Enhanced maternity and paternity pay (service-dependent)
• Volunteer leave

ABOUT PREMIER

Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities.

As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow.

We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care.

If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your coordination skills, customer care, organisation, problem-solving and ability to manage multiple stakeholders in a property operations environment

We aim to complete the process within two to three weeks and communicate clearly throughout.