Property Administrator

Rehability UK Support Services Ltd; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Full training and ongoing support

Career development opportunities

Friendly and supportive environment

Company pension

Job summary

Ezzi is seeking a highly organised Property Administrator to support day-to-day administration of our property portfolio. You will handle enquiries from tenants and landlords, coordinate maintenance and compliance, manage documentation, and ensure accurate property administration.

The role requires excellent communication, strong organisational skills, and the ability to manage multiple tasks in a fast-paced environment while delivering outstanding customer service.

Qualifications

• Previous experience in an administrative or customer service role.
• Excellent telephone manner and written communication skills.
• Strong organisational and time-management skills with the ability to prioritise workload.
• Good attention to detail and accuracy.
• Confident using Microsoft Office database or property management systems.
• Ability to work independently as well as part of a team.

Responsibilities

• Answer incoming calls, emails, and messages from tenants, landlords, and contractors.
• Act as the first point of contact, triaging maintenance issues and directing enquiries to the appropriate team or contractor.
• Coordinate and book repairs, inspections, compliance visits, and contractor appointments.
• Monitor and update maintenance jobs, ensuring timely completion and keeping all parties informed.
• Handle tenant and landlord complaints professionally and ensure they are logged, monitored, and resolved promptly.
• Maintain accurate property records and update internal systems.
• Manage property compliance by monitoring expiry dates and arranging required certificates, including Gas Safety, EICR, EPC, and alarms.
• Liaise with landlords, tenants, contractors, and utility providers as required.
• Support the wider property team with general administrative duties.
• Assist with organising schedules, appointments, and property inspections.
• Participate in an on-call rota for emergency issues outside normal hours.

Skills

Organisational skills

Communication

MS Office proficiency

Customer service experience

Education

Administrative experience desirable

Tools

Microsoft Office

Job description

About the Role

Ezzi is seeking a highly organised and customer-focused Property Administrator to support the day-to-day administration of our property portfolio. This role is responsible for handling enquiries from tenants and landlords, coordinating maintenance and compliance, managing documentation, and ensuring all property-related administration is completed accurately and efficiently.

The ideal candidate will be an excellent communicator with strong organisational skills, capable of managing multiple tasks in a fast-paced environment while delivering outstanding customer service.

Key Responsibilities

• Answer incoming calls, emails, and messages from tenants, landlords, and contractors.
• Act as the first point of contact, triaging maintenance issues and directing enquiries to the appropriate team or contractor.
• Coordinate and book repairs, inspections, compliance visits, and contractor appointments.
• Monitor and update maintenance jobs, ensuring timely completion and keeping all parties informed.
• Handle tenant and landlord complaints professionally and ensure they are logged, monitored, and resolved promptly.
• Maintain accurate property records and update internal systems.
• Manage property compliance by monitoring expiry dates and arranging required certificates, including:
  • Gas Safety Certificates
  • Electrical Installation Condition Reports (EICR)
  • Energy Performance Certificates (EPC)
  • Smoke and Carbon Monoxide Alarm compliance
  • Other statutory property compliance requirements
• Ensure all compliance documentation is received, recorded, and filed correctly.
• Liaise with landlords, tenants, contractors, and utility providers as required.
• Support the wider property team with general administrative duties.
• Assist with organising schedules, appointments, and property inspections.
• Participate in an on-call rota to assist with emergency property issues outside normal working hours, where required.

Skills & Experience

Previous experience in an administrative or customer service role (property experience is desirable but not essential).

Excellent telephone manner and written communication skills.

Strong organisational and time-management skills with the ability to prioritise workload.

Good attention to detail and accuracy.

Confident using Microsoft Office database or property management systems.

Ability to remain calm and professional when handling complaints or urgent issues.

Ability to work independently as well as part of a team.

Personal Attributes

Friendly, professional, and approachable.

Highly organised and proactive.

Excellent problem-solving skills.

Customer-focused with a positive attitude.

Reliable and able to manage confidential information appropriately.

Flexible and willing to support the team when needed.

What We Offer

1. Competitive salary.
2. Full training and ongoing support.
3. Opportunities for career development.
4. Friendly and supportive working environment.
5. Company pension and other benefits (where applicable).
6. On-call allowance (where applicable).